Patient Accounts Specialist Resume Example
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PATIENT ACCOUNTS SPECIALIST
Summary
Organized expert with 7 years of experience coordinating appointments, documenting information and clerical support to maintain smooth and efficient operations and enhance team success. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
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Experience
Patient Accounts Specialist09/2013 － 05/2020NorthshoreRound Lake , IL
- Manually post and reconcile all incoming insurance and private pay monies.
- Reconcile daily reports.
- Audit chart notes for both M.D. and P.A.'s to ensure appropriate charges for office visits.
- Review claims and submit electronically, manually and by paper, to patients primary and secondary insurance.
- Research all denied insurance claims to ensure proper payment.
- Patient registration data entry in EMR, verify contact and insurance information on both new patients and patient of record, update patient data.
- Verify insurance eligibility, obtain referrals, submit prior authorizations.
- Process all month end reports.
- Prepare and make bank deposit for all dollars received, sort and distribute mail.
- Operate various office machines.
- Organized and maintained office supplies for efficient team use.
- Processed refunds, disbursements and payments.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Created letters, invoices and other documents with diverse computer programs such as Microsoft Office and Microsoft Word.
- Generated detailed reports outlining billing, flagged items and other important data.
- Reviewed flagged items daily and resolved issues in accurate and efficient manner.
- Minimized loss by negotiating payment terms directly with clients, consistently achieving 85% recovery rate.
- Accepted and processed customer payments and applied toward account balances.
- Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
- Completed accurate and efficient data entry and database updates to support billing operations.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Receptionist05/2013 － 09/2013Country Meadows Retirement CommunitiesBridgeville , PA
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Scheduled and coordinated appointments with multiple providers, confirmed appointments.
- Created new accounts and updated existing accounts with most current details.
- Answer phones professionally, take accurate phone messages.
- Verify insurance benefits and eligibility; obtain prior authorizations and referrals.
- Confirm appointments, and provide support to office staff.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Administrative Assistant - Receptionist04/2005 － 01/2013Karl Storz Endovision IncAustin , TX
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Scheduled and coordinated appointments with multiple providers, confirmed appointments.
- Created new accounts and updated existing accounts with most current details.
- Communicate efficiently with patients regarding financial obligations.
- Prepared and mailed out monthly recalls and account statements.
- Received all phone calls; respond to patient inquiries, took accurate phone messages.
- Obtained pre-authorizations and billed insurance.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Communicated with outside offices to obtain records and transfer files for patient needs.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Kept medical offices organized and well-stocked to maximize operational efficiency.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates to supervisor.
Assistant to the Manager04/1996 － 03/2005Ace Buyers Inc.City , STATE
- Participate and assist in interviews and hiring.
- Create employee cash drawers, balance store monies and bank deposits.
- Locate information and inform customers of contractual obligations; respond to customer inquiries and complaints.
- Compile data to submit financial reports,
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize group productivity.
- Organized training materials and user manuals to promote onboarding sessions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Posted customer payments by recording cash, checks and credit card transactions.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Attended meetings and took meticulous notes to disseminate to all participants.
Education and Training
Diploma:SST Travel Schools of Oregon IncCity, State
Diploma:Jefferson High SchoolCity, State
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Resume Overview
School Attended
- SST Travel Schools of Oregon Inc
- Jefferson High School
Job Titles Held:
- Patient Accounts Specialist
- Receptionist
- Administrative Assistant - Receptionist
- Assistant to the Manager
Degrees
- Diploma : SST Travel Schools of Oregon Inc
Diploma : Jefferson High School
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