Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experienced Medical Records Coordinator with over 20 years of experience in Home Care and Hospital . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Knowledge of many insurances for commercial and government insurance.

Customer services experienced.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Background includes demonstrated success in scanning, organizing and storing medical records in patient vaults and master medical systems. Methodical, accuracy-driven and meticulous professional with an analytical approach. Hardworking team player focused on organizing, reviewing and moving records in an efficient manner. Proficient with EHR and skilled at adapting to new processes and programs. Accomplished in increasing efficiency, accuracy and speed of records management activities. Dedicated to continuous personal development and department performance improvements. Proficient in HIPAA and other compliance requirements. Results-oriented Medical Records Coordinator successful at overseeing office operations, projects and medical records. Knowledgeable about working with paper and electronic records. Seeking to bring 20 years of experience to long-term position. Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity.

  • Medical records requests
  • Records management
  • Skill development
  • Medical records management
  • Electronic medical records (EMR) systems
  • Electronic medical records
  • Medical records review
  • Timely processing
  • Maintaining records
  • Records reviews
  • Record requests
  • Client relations
  • Authorization input
  • Work well independently
  • Data entry
  • Billing procedures
07/2020 to 11/2020
Patient Accounts Billing and Collection Specialist Healthpartners Roseville, MN,
  • Reviewed accounts to determine payment plan compliance.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Received payment and posted to appropriate customer accounts.
12/2019 to 06/2020
Medical Records Process Specialist Friendship Village Retirement Community Dayton, OH,
  • Resolved Medical Records problems, improved operations and provided exceptional client support.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
09/2018 to 11/2019
Patient Account Representative Emerson Hospital City, STATE,
  • Electronically submitted bills according to compliance guidelines.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Contacted patients after insurance was calculated to obtain payments.
  • Reconciled statements with patient records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Created letters, invoices and other documents with diverse computer programs such as Allscripts.
  • Submitted electronic bills following facility and legal compliance standards.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support Home Care Billing.
11/1996 to 09/2018
Medical Records Coordinator Emerson Hospital City, STATE,
  • Uploaded medical records to patient’s individual files through Allscripts.
  • Organized, planned and directed medical records movements per established policies.
  • Established and managed policies for the Medical Records Department.
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
  • Arranged and managed medical record filing, retrieval and transfers per established guidelines.
  • Developed and maintained clear policies for every step of medical record creation, validation and filing.
  • Pulled patient records and transferred information to appropriate parties.
  • Increased efficiency by implementing scanning and indexing process to create electronic medical records.
  • Streamlined day-to-day office processes to meet long-term goals.
Education and Training
Expected in
Middlesex Community College - Bedford - Bedford, MA
Expected in 05/2009
Licence of Cosmotology: Cosomotolgy
Blaine Beauty Accademy - Malden, MA,
Activities and Honors
  • Member of the Woburn Lodge of is #908

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School Attended

  • Middlesex Community College - Bedford
  • Blaine Beauty Accademy

Job Titles Held:

  • Patient Accounts Billing and Collection Specialist
  • Medical Records Process Specialist
  • Patient Account Representative
  • Medical Records Coordinator


  • Business
  • Licence of Cosmotology

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