patient accounts resume example with 20+ years of experience
Strategic professional that excels in priority determinations, and takes the initiative to create maximum results. Effectively demonstrates accuracy, thoroughness, and orderliness in work assignments. High-performing, resourceful individual that is productive, committed, result-driven, and eager to bring strong administrative skills to any organization. Professional talents include the capability of completing multiple tasks simultaneously, exceptional decision maker, natural leadership skills, talented relationship developer with experience in supporting diverse teams and following through to achieve projective goals.
|
|
- Consecutively maintained top position in call center environment for productivity, minimum to no errors, strong attention to detail, exemplary customer service and team-player attitude.
- Promoted to Team Lead after 8 months in position to support and train new staff.
- Educate new employees in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
- Surgery interview processor that efficiently performs insurance verification, pre-certification and pre- authorization functions.
- Contact insurance providers to verify correct insurance information for proper billing codes.
- Extensive knowledge of insurance websites, types of coverage and policies.
- Communicate with patients via phone to obtain payments for procedures requiring deductibles or co-pays.
- Handle and process confidential patient information.
- Update patient accounts and information on a daily basis.
- Follow all federal, state and regulatory guidelines to maintain compliance.
- Demonstrate knowledge of HIPAA Privacy and Security regulations by appropriately handling patient information.
- Edit/error insurance claims management.
- Allocate unassigned payments.
- Provide back-up support for other peer's job functions.
- Educate and train new employees of the department process and procedures
- Assist supervisor or colleagues with special projects
- Acting lead or first point of contact to peers within group
- Develop and maintain positive customer relationships through effective communication.
- Perform various administrative functions including data entry and document preparation.
- Manage incoming and outgoing calls for busy medical office.
- Prepare prescription refill requests on behalf of the physician.
- Appointment scheduling and complete registration quickly and cordially for all new and existing patients.
- Demonstrate knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Confirm patient information, collected co pays, efficiently performed insurance verification and pre-certification/pre-authorization functions.
- Responsible for other monetary functions
- Process conventional and government mortgage loans.
- Liaison between Title Company, financial institute and borrower.
- Review and process files accurately according to loan guidelines and specifications.
- Coordinate and develop department work flow process.
- Maintain detail administrative and procedural processes to improve accuracy and efficiency.
- Address customer service inquiries in a timely and accurate fashion.
- Obtained customer loyalty by placing follow-up calls to internal and external customers who reported product issues.
- Develop rapport with the customer base by handling difficult issues with professionalism.
- Generate and distribute daily reports and order acknowledgments to appropriate personnel.
- Enhance the service level agreement by consistently meeting and exceeding the company's performance management objectives.
- Entrusted with the most complex customer service escalations and or deadlines as a result of exceptional ability to promptly resolve concerns and satisfy customers.
- Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
Business Administration GPA: 3.8
Microsoft Office Suite, Medinformatix 7.5, Amkai, Electronic Medical Record (EMR) software, E-MD software, administrative functions, team leader, project management, critical thinking, multi-task management, organizational skills, prioritization, performance and time management, HMO, indemnity, and commercial insurance, highly focused and results-oriented, strong interpersonal skills and ability to identify goals and priorities and resolve issues in initial stages
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Patient Accounts
- Office Assistant
- Mortgage Loan Processor
- Senior Coordinator
Degrees
- Associate of Arts
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy