patient accounting specialist resume example with 16+ years of experience

an energetic, motivated business professional
(555) 432-1000,
, , 100 Montgomery St. 10th Floor

A driven, capable, enthusiastic Patient Accounting Specialist skillful in data collection and analysis with strong eye for detail. Account reconciliation and audit support. Expertise in job-related software.

  • Report preparation
  • Account evaluation
  • Critical thinking
  • Detailed
  • Organized
  • Recordkeeping skills
  • Training and coaching
  • Accounts payable and receivable
  • 10-key proficiency
  • Variance reviewing
  • Word
  • Outlook
  • Excel
  • Account reconciliation
  • Collections and invoice processing
  • Data collection and sampling
Education and Training
National College Stow,Ohio , Expected in 06/2011 Associate of Applied Science : Health Information Technology - GPA :
  • Student Advisory Board Member
  • Registered Health Information Technician (RHIT), AHIMA -2017
  • Certified Revenue Cycle Specialist (CRCS), AAHAM- 2020
Crystal Clinic Orthopaedic Center - Patient Accounting Specialist
City, STATE, 07/2018 - Current
  • Coordinates the Point of Service Collection process
  • Verifies the accuracy and integrity of patient accounting information
  • Responsible for analyzing patient encounters to identify and facilitate credit balance transfers
  • Prepares and submits weekly point of service collection file for processing
  • Reviews encounters to ensure insurance payments are received and posted appropriately
  • Responsible for completing point of service credit adjustments
  • Audits and reconciles accounts and recorded adjustment transactions in multiple systems to maintain integrity of patient financials
  • Reduces financial credit transfer discrepancies by communicating variances identified and working with other departments to resolve in a timely manner
  • Continually works with team members and various departments to resolve any issues regarding patient concerns
  • Assists with resolving insurance and/or patient payment posting errors by reporting identified accounts to the appropriate personnel for review and correction
  • Responsible for working A/R credit balance reports; resolving by completing small credit balance adjustments and/or small balance write offs
  • Assists with performing audits relating to accurate charging and documentation on patient accounts
  • Responsible for preparing and maintaining reports for management review
  • Executes patient accounting posting updates; pertaining to balance adjustments, credits, self-pay discount corrections and reversals
  • Investigates aged and delinquent accounts to resolve any existing credit and/or balance and reduce number of unpaid/overpaid outstanding accounts
  • Delivers comprehensive, standardized training to new team members on patient refund processes
  • Eliminates errors in accounts payable payments by verifying information and resolving inaccuracies prior to generating checks and payment transfers.
  • Responsible for approving and processing patient refunds
  • Responds to and efficiently processes credit transfer and/or refund requests submitted by various team members and departments
  • Completes special projects as assigned by manager
  • Maintains compliance with organizational policies and federal requirements regarding the confidentiality of protected health information
  • Implements new techniques that improve personal workflow processes and assist with reaching personal goals while contributing to the success of my department
  • Identifies and participates in professional development opportunities; such as workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations
Crystal Clinic Orthopaedic Center - Health Information Service Clerk II
City, STATE, 08/2013 - 07/2018
  • Delivered new hire training on a consistent basis
  • Responsible for auditing work of employees and coordinating additional training and/or improvement plans for probationary staff
  • Assisted physicians with different administrative tasks, which included query completion, deposition requests, payment processing, and deficiency resolution
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Maximized accuracy and completeness of surgical and outpatient medical records through in-depth audits and patient information reviews
  • Supported the concurrent flow of the revenue cycle by managing patient accounts and ensuring charge code procedures were accurate and effectively posted
  • Organized and participated in weekly department meetings
  • Worked with speed, efficiency and accuracy to process documentation requests and complete projects
  • Assisted management with reporting and implementing new processes
  • Worked with Centricity EHR system to input, organize and manage more than 1,000 documents each day
  • Utilized Med Host and Centricity for accurate reporting of medical record statistical data
  • Maintained complete confidentiality in accordance with HIPAA and organizational standards as well as state/federal legal requirements
  • Observed confidentiality and safeguarded all protected patient health information
  • Utilized copying equipment for medical record duplication, answered phones, filed and purged patient charts and medical record documentation
  • Oversaw various departmental responsibilities, which included ordering office supplies, scheduling equipment maintenance services
Clinic Orthopaedic Center - Health Information Service Clerk
City, STATE, 07/2012 - 08/2013
  • Assembled surgical charts in accordance with the organization specified chart order
  • Performed analysis of medical records to ensure all documents were complete and contained proper identifiers
  • Performed analysis of electronic charts and released accounts to billing for code assignment and chart finalization
  • Scanned surgical and medical records into document management system for indexing and assignment
  • Identified chart deficiencies, logged and monitored for completion using deficiency tracking system
  • Tracked surgical discharges against daily discharge list to identify record variance
  • Prepared charts for internal and external audits
  • Completed projects as assigned by director
  • Checked charts out of department using chart tracking system
  • Performed final analysis of paper charts before being purged
  • Responsible for traveling to and maintaining offsite storage facility that housed medical records
  • Answered telephones and email correspondence responding to medical records requests
Akron Square Chiropractic - Office Manager/Chiropractic Assistant
City, STATE, 01/2005 - 07/2012
  • Responsible for managing office operations
  • Responsible for charge entry of patient accounts, daily and monthly charge balancing, performing audits of monthly payment posting, weekly deposits
  • Reconciled accounts, investigated and reported unresolved variances to corporate office for further review and reconciliation
  • Responsible for coordinating treatment plans with insurance companies, Bureau of Worker's Compensation, and legal representation
  • Submitted invoices after services were performed and/or treatment plans were completed
  • Expedited inquiries regarding settlement claims by collaborating with insurance companies and/or law offices; submitting requests to doctor for review and approval
  • Collected forms, copied insurance cards, verified and determined third party coverage
  • Trained team members in administrative procedures and processes
  • Responsible for the maintenance of all patient charts, documentation filing, attorney correspondence, insurance coverage, updating C9's
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms
  • Scheduled appointments for patients via phone and in person
  • Answered phones, scheduled re-evaluations, greeted patients
  • Responsible for processing medical records requests
  • Maintained the privacy and confidentiality of patient information
  • Maintained clean and presentable front office for maximum appeal to customers and potential patients
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock, scheduled maintenance services
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Led patients to exam rooms, answered general questions and prepared patients for doctor exam by explaining chiropractic processes
  • Assisted doctor by recording subjective medical history in patient chart prior to initial exam
  • Performed electric muscle stimulation, heat and ice therapy, mechanical traction therapies on patients under doctor supervision
  • Assisted back office patient processes to reduce office wait times
  • Processed X-Ray films
Activities and Honors
  • Board Member, Chapter Secretary- AAHAM, Western Reserve Chapter (2020 - present)

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Resume Overview

School Attended

  • National College

Job Titles Held:

  • Patient Accounting Specialist
  • Health Information Service Clerk II
  • Health Information Service Clerk
  • Office Manager/Chiropractic Assistant


  • Associate of Applied Science

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