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Patient Accounting Refund Analyst Resume Example

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PATIENT ACCOUNTING REFUND ANALYST
Professional Summary
Driven and compassionate healthcare professional with 20 years hands-on experience in fast-paced physician practice and hospital environments. Accountable and responsible with a strong focus on patient wellness.
Education and Training
Bachelor of Science: Business Administration, 1972 University of Memphis － Memphis, Tn, USA
Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Motivation techniques specialist
  • Conflict resolution
  • Government relations knowledge
  • Patient-oriented
  • Personal and professional integrity
  • Financial aptitude
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • In-depth claims knowledge
  • Effectively influences others
  • Claims analysis and review specialist
  • Cultural awareness and sensitivity
  • Critical thinking proficiency
  • Staffing management ability
  • Confident public speaker
Professional Experience
Patient Accounting Refund Analyst, 04/2008 to Current Davita Healthcare － Brentwood, Tn
Conducted analysis to address accounts with over payments reflecting payments posted incorrectly or insurance overage from one or two companies. Analyzing the entire account from fee schedules and correct billing to whom is responsible for overpayment and needs refunding.
Monitored multiple databases to keep track of all contracts within the company or any accounts purchased from other companies.
Billing Office Manager/Outpatient Facility, 04/2006 to 10/2008 Howell & Allen Clinic Neurological Consultants － Nashville, Tn Planned and executed new billing criteria and procedures for new Outpatient Surgery Suite within Hospital, billing, coding, insurance communications, patient correspondence regarding co-pays, balanced money received and posted to patient accounts with schedule fees per contract adjustments.
Business Office Manager, 04/2000 to 07/2006 Centenial Surgery Center － Nashville, Tn.
Conducted analysis to address patient billing which led to increase in income and correct billing techniques Increased procedures and physician billing   by 10% over two-year period. .
Provided onsite training regarding insurance coding, patient deductibles collected up front, all information pertaining to patient demographics checked. Insurance verification prior to procedure.
Planned and executed policy's and procedures  
Skills
knowledge of: Microsoft Word, Excel, Outlook, Medic Mysis Billing Software, Medical Manager Software, Physician Practice software, Great Plains Accounting software, Electronic Medical Records
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Resume Overview

Companies Worked For:

  • Davita Healthcare
  • Howell & Allen Clinic Neurological Consultants
  • Centenial Surgery Center

School Attended

  • University of Memphis

Job Titles Held:

  • Patient Accounting Refund Analyst
  • Billing Office Manager/Outpatient Facility
  • Business Office Manager

Degrees

  • Bachelor of Science : Business Administration , 1972

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