Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I have 7 years of customer service experience, including as a Medicaid Specialist, as a Tech Support and as a Cashier in industries including Stores. Most of My skills and experiences include: Accounts Payable, Banking, Cash Handling, Cashier, Java, Microsoft Project, Billing Systems, Technical Support, Patient Advocacy, Risk Management, Configuration Management, Operating Systems, Calculator. I hold a High School/GED degree in Education from Cats Academy. Authorized to work in the US for any employer Experienced Patient Account Representative specializing in medical billing, coding and recordkeeping. Proactive and results-focused professional with 2]-year healthcare background. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Patient representative. Highly effective time management, conflict resolution and communication skills.

  • Overdue Balance Detection
  • Administration and Management
  • Automated Account Review
  • Payment Scheduling
  • Microsoft Office
  • Word Processing
  • Insurance Company Communication
  • Spreadsheet Tracking
  • Verbal and Written Communication
Work History
Patient account specialist / ADMIN, 09/2019 - 06/2020
Albuquerque Public Schools Albuquerque, NM,
  • Collect payments from patients for processing.
  • Resolve any issues relating to the patient account.
  • Answer any questions patients may have about their account.
  • Assist patients with terms for repayment structures.
  • Negotiate any overdue balance to recover payment from patient.
  • Admin.
  • Answer inbound telephone calls, receiving and directing visitors, Spreadsheets, I also Provide UA's.
  • I set up appointments daily , Fax send and receive .I sign and upload ROI for patients.
  • Cash receipts.
  • Invoices.
  • Billing.
  • Coding - icd coding.
  • Creating and issuing invoices to customers.
  • Processing credit memos.
  • Preparing account statements for customers.
  • Following up on outstanding payments and answering customer queries.
  • Monitoring all payments and preparing.
  • Obtaining patients' addresses, contact details, insurance information, and medical histories.
  • Scanning.
  • Uploading documents.
  • ROIs.
  • Faxing.
  • Utilized computer programs to create invoices, letters and other documents.
  • Reconciled statements with patient records.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Responded to patient, family and external payer inquiries.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Contacted patients after insurance was calculated to obtain payments.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
Sales Lead, Key Holder, 03/2015 - 02/2019
Onbrand24 Iowa City, IA,
  • Close store.
  • Open store ,.
  • Balance registers,.
  • Run cashier ,.
  • Payroll.
  • Morning meetings with district managers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Grew retail sales volume in assigned territory [Number]% through strategic budgeting and product promotion.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Identified and analyzed key competitors and related products.
  • Used [Software] to maintain company database with essential account and sales information.
Medicaid Specialist, 12/2015 - 03/2016
Iowa Medicaid City, STATE,
  • Inbound calling tech support.
  • Help Set up Monitors.
  • Reset Their Monitors.
  • IF they need assistance with Getting their internet connection set up.
  • If they needed a tech i would set up appointments to get someone out there.
  • Documented all communication with applicants and inputted information into system using [Software].
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Communicated with people from various cultures and backgrounds on application process.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
Technical Support Representative, 09/2015 - 12/2015
CenturyLink City, STATE,
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Activated accounts for clients interested in new services.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Resolved system, hardware and telephone issues within 8 hours, improving efficiency among all departments.
High School/GED: , Expected in 05/2010

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Job Titles Held:

  • Patient account specialist / ADMIN
  • Sales Lead, Key Holder
  • Medicaid Specialist
  • Technical Support Representative


  • High School/GED

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