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patient account specialist resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Patient Account Representative bringing 10 years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities. Seasoned Patient Account Representative versed in administration, medical billing and coding. Results-driven and proactive team player with 8 years in the field. Resourceful Patient Account Representative focused on patient care and customer service. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges. Flexible hard worker ready to learn and contribute to team success.

Experience
10/2019 to Current
Patient Account Specialist Bioventus Riverside, CA,
  • Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
  • Reviewed flagged items daily and resolved issues.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
  • Applied organizational policies and complied with regulations for patient privacy.
  • Submitted electronic bills following facility and legal compliance standards.
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Followed-up with insurance companies to resolve discrepancies.
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Responded to billing questions by researching information.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
07/2019 to 10/2019
Patient Account Specialist Bioventus Rochester, NY,
  • Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
  • Reviewed flagged items daily and resolved issues.
  • Submitted electronic bills following facility and legal compliance standards.
  • Generated detailed reports outlining billing, flagged items and other important data.
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
  • Upheld compliance, quality and service standards.
  • Resolved problems by performing both routine and complex account updates.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
08/2018 to 07/2019
Front Desk Receptionist Kiosk Information Systems Louisville, CO,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Scheduled appointments by telephone or in person.
  • Informed patients of financial responsibilities prior to rendering services.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Skills
  • Applications
  • Team collaboration
  • Insurance collaboration
  • Coding
  • Insurance Verification
  • Insurance billing
  • Payment processing
  • Payment management
  • Statement issuing
  • Credit and collections
  • Investigative research
  • Audit procedures
  • Adjustment posting
  • Credit and collections
  • Billing dispute resolution
  • Friendly, positive attitude
  • Time management
  • Microsoft Office
  • Training & Development
  • Multitasking
  • HIPAA guidelines
  • Telephone etiquette
  • First Aid/CPR
  • Reliable and trustworthy
  • Medical software applications
  • Customer service background
  • Medical records management
  • MS Office
  • Insurance company knowledgeable
  • Bill processing
Education and Training
Expected in 05/2000 to to
High School Diploma:
LaMontelLaMonte Highschool - LaMonte, MO,
GPA:
Expected in 02/2010 to to
Associate of Applied Science:
Concorde Career College - Kansas City, MO
GPA:
  • Honor Roll 2010
  • Ranked in Top 10% of class
  • Major in Medical Office Administration
  • Class mentor Recipient
Activities and Honors
  • 4-H Member, Alumni Association
  • Volunteer for over 10 years with 4-H
  • Helped set back up a youth livestock show for Jackson County 4-H
  • Work side by side with many age levels of youth in 4-H

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Resume Overview

School Attended

  • LaMontelLaMonte Highschool
  • Concorde Career College

Job Titles Held:

  • Patient Account Specialist
  • Patient Account Specialist
  • Front Desk Receptionist

Degrees

  • High School Diploma
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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