Patient Account Specialist Resume Example Home Town Health

PATIENT ACCOUNT SPECIALIST

Professional Summary

Detail-oriented Patient Account Representative with extensive knowledge of billing systems, medical terminology and insurance practices.

Skills

Work History

Patient Account Specialist, 12/2017 to 05/2020
Home Town Health – Newport , Me

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Documented calls and appointments using Nextgen.
Called Patients to coordinate schedules and set appointments.
Provided detailed information about available services and requirements.
Carried out front office duties utilizing data entry skills in framework of medical database.
Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
Enhanced office efficiency by handling 100+ callers per day.
Organized paperwork such as charts and reports for office and patient needs.
Answered phone calls and messages for 6-physician primary medical facility, scheduling appointments and handling patient inquiries.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Lead Customer Service Representative, 06/2015 to 12/2017
Lincare – Fairfield , ME

Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Planned schedules and workflows based on expected customer demands.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Engaged clients in person and over phone to answer questions and address complaints.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Promptly responded to inquiries and requests from prospective customers.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.

Nutritional Assistant, 05/2010 to 07/2014
Pittsfield Nursing And Rehabilitation – Pittsfield , ME

Educated clients about long-term health benefits of balanced diets and exercise programs.
Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Adapted menus to changing seasons and supply inventories to decrease food waste.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

Education

DiplomaPiscataquis Community Secondary School - Guilford, ME

Medical Billing And Coding : 04/2015
Northeast Technical Institute - Scarborough, ME

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