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Patient Account Specialist Resume Example

Resume Score: 80%

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PATIENT ACCOUNT SPECIALIST
Professional Summary

Detail-oriented Patient Account Representative with extensive knowledge of billing systems, medical terminology and insurance practices.

Skills
  • Medical terminology
  • Medical billing
  • Time management
  • Verbal and written communication
  • HIPAA understanding
  • Cash application
  • Supervision
  • Customer service
  • Problem resolution
  • Communications
  • File coordination
  • Interviewing ability
  • Administrative support
  • Collections experience
  • Patient care
  • Team building
  • Team management
  • Organization
  • MS Office
Work History
Patient Account Specialist, 12/2017 to 05/2020
Home Town Health – Newport , Me
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Documented calls and appointments using Nextgen.
  • Called Patients to coordinate schedules and set appointments.
  • Provided detailed information about available services and requirements.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
  • Enhanced office efficiency by handling 100+ callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered phone calls and messages for 6-physician primary medical facility, scheduling appointments and handling patient inquiries.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Lead Customer Service Representative, 06/2015 to 12/2017
Lincare – Fairfield , ME
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Planned schedules and workflows based on expected customer demands.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
Nutritional Assistant, 05/2010 to 07/2014
Pittsfield Nursing And Rehabilitation – Pittsfield , ME
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Adapted menus to changing seasons and supply inventories to decrease food waste.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Education
DiplomaPiscataquis Community Secondary School - Guilford, ME
Medical Billing And Coding : 04/2015
Northeast Technical Institute - Scarborough, ME
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Resume Overview

Companies Worked For:

  • Home Town Health
  • Lincare
  • Pittsfield Nursing And Rehabilitation

School Attended

  • Piscataquis Community Secondary School
  • Northeast Technical Institute

Job Titles Held:

  • Patient Account Specialist
  • Lead Customer Service Representative
  • Nutritional Assistant

Degrees

  • Diploma
    Medical Billing And Coding : 04/2015

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