Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Throughout my career in customer service, I have been

involved in many aspects of front office healthcare. I have very high standards with a great work ethic which has provided me with the training and foundation to succeed. I am looking to bring my knowledge and skills to a company with high standards and expectations of their employees. I work well with others and I am a team player. I require little to no supervision once I am trained. Also have great problem solving skills. I believe in treating patients like I want to be treated when I am a patient, that ensures and great customer service experience for everyone.

  • Insurance collaboration
  • Team collaboration
  • Bookkeeping procedures
  • Patient interviewing skills
  • Bookkeeping support
  • Appointment confirmation
  • Medical billing
  • Medical filing
  • Scheduling appointments
  • Office administration
  • Credit card payment processing
  • Exceptional Customer relations, works well independently with little supervision once job is learned
  • Inbound and outbound calling
  • Clerical support
  • Data Entry
  • Critical thinker and problem solver
  • Pleasant demeanor
  • Customer relationship management
  • Multi-line phone proficiency
Patient Account Specialist, 5/28/19 - Current
Centura Health Copper, CO,
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Screened patients before and during admissions processes.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for Diagnostic Testing services.
  • Tracked referral request progress and resolved issues to maintain smooth processing.
Optometric Assistant, 02/2008 - 05/2018
Kalihi Palama Health Center Honolulu, HI,
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Handled billing related activities focused on medical specialties.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Front Desk Receptionist, 06/2005 - 01/2008
Terratron Bloomington, MN,
  • Computed guest billings and posted charges to room accounts.
  • Used Office software to process patient payments and update accounts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Scheduled appointments for patients via phone and in person.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Maintained confidentiality of records relating to clients' treatment
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education and Training
Diploma: Medcial Assistant Front And Back, Expected in 02/2022
Bryan University - Missouri,
High School Diploma: , Expected in 05/1990
Clinton High School - Clinton ,

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Resume Overview

School Attended

  • Bryan University
  • Clinton High School

Job Titles Held:

  • Patient Account Specialist
  • Optometric Assistant
  • Front Desk Receptionist


  • Diploma
  • High School Diploma

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