Throughout my career in customer service, I have been
involved in many aspects of front office healthcare. I have very high standards with a great work ethic which has provided me with the training and foundation to succeed. I am looking to bring my knowledge and skills to a company with high standards and expectations of their employees. I work well with others and I am a team player. I require little to no supervision once I am trained. Also have great problem solving skills. I believe in treating patients like I want to be treated when I am a patient, that ensures and great customer service experience for everyone.
Skills
Insurance collaboration
Team collaboration
Bookkeeping procedures
Patient interviewing skills
Bookkeeping support
Appointment confirmation
Medical billing
Medical filing
Scheduling appointments
Office administration
Credit card payment processing
Exceptional Customer relations, works well independently with little supervision once job is learned
Inbound and outbound calling
Clerical support
Data Entry
Critical thinker and problem solver
Pleasant demeanor
Customer relationship management
Multi-line phone proficiency
Experience
Patient Account Specialist, 5/28/19 - Current Centura Health – Copper, CO,
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Ran credit card batches and balanced deposits on a daily basis.
Screened patients before and during admissions processes.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for Diagnostic Testing services.
Tracked referral request progress and resolved issues to maintain smooth processing.
Optometric Assistant, 02/2008 - 05/2018 Kalihi Palama Health Center – Honolulu, HI,
Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Conducted tonometry or tonography tests to measure intraocular pressure.
Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Maintained daily calendars, set appointments with clients and planned daily office events.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Checked documentation for appropriate coding, catching errors and making revisions.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Handled billing related activities focused on medical specialties.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Front Desk Receptionist, 06/2005 - 01/2008 Terratron – Bloomington, MN,
Computed guest billings and posted charges to room accounts.
Used Office software to process patient payments and update accounts.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Submitted diagnosis and procedure codes for insurance companies.
Scheduled appointments for patients via phone and in person.
Consistently informed patients of financial responsibilities prior to services being rendered.
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Maintained confidentiality of records relating to clients' treatment
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Registered patients and scheduled appointments.
Assisted with referrals and prepared medical records for patients.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education and Training
Diploma: Medcial Assistant Front And Back, Expected in 02/2022 - Bryan University - Missouri, GPA:
High School Diploma: , Expected in 05/1990 - Clinton High School - Clinton , GPA:
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