Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible hard worker ready to learn and contribute to team success. Talented Accounts Receivable Specialist with [Number] years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Skills
  • Coding
  • Insurance Verification
  • Excellent judgment
  • Regulatory compliance
  • Team collaboration
  • Managed care
  • Physicians' orders
  • Insurance collaboration
  • Investigative research
  • Credit and collections
  • Billing dispute resolution
Education and Training
Kathleen Senior High School Lakeland, FL Expected in 08/1998 GED : - GPA :
Columbia State Community College Columbia, TN Expected in : - GPA :
Experience
Bend Memorial Clinic - Patient Account Specialist
Hillsborough, NJ, 09/2021 - Current
  • Applied organizational policies and complied with regulations for patient privacy.
  • Handling high outbound calls to service patients and clinic regarding prescriptions orders that are ready to ship we need consent before able to ship.
  • Meeting daily and monthly quota and obtaining call screening call of 93% or higher.
  • Providing outstanding customer service on every call and implementing our Company Core Values, Proactive, Reliable, Collaborative and Excellency.
  • Retaining our patient count Portfolio by offering options when copays are not affordable to them , discussing payment plans and ability to apply for financial assistance with our social workers .
  • Multitask environment, adapting to changes quickly and efficiently .
  • Working with in a Team environment able to work alone with little or no supervision.
  • Bi-lingual
Pontoon Solutions - Administrative Assistance
Oak Ridge, TN, 09/2018 - 02/2019
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Controlled building access by supplying key cards to employees and visitors.
Avidxchange - Senior Collections Representative
Columbus, MS, 09/2012 - 06/2018
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Located debtors by utilizing skip tracking and other strategies.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of [Technique] and [Skill].
  • Accepted and processed customer payments and applied toward account balances.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving 98% recovery rate.
Ford Motor Credit - Dealer Finance Representative
City, STATE, 06/2002 - 05/2009
  • Verified financial data and identified and made recommendations to prevent and correct financial and accounting errors and inconsistencies.
  • Coordinated funding requirements with clients and drafted documents while analyzing, tracking and reporting data.
  • Leveraged financial records and reports to develop comparisons of prior year expenditures with current year budget execution plans.
  • Supported cost-planning development and analyzed implementation of agency funds to comply with laws and regulations.
  • Worked with customers to determine needs, evaluate financial means and check eligibility for products or services.
  • Reviewed customer applications and pursued missing information to complete submissions.
  • Collaborated with finance team to monitor supporting documentation for rate calculations.
  • Reconciled invoices, purchase orders and receiving documents to disburse payments to vendors.
  • Processed purchase orders following financial procedures for approving invoices.
  • Processed and documented customer and institutional payments.
Languages
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Kathleen Senior High School
  • Columbia State Community College

Job Titles Held:

  • Patient Account Specialist
  • Administrative Assistance
  • Senior Collections Representative
  • Dealer Finance Representative

Degrees

  • GED
  • Some College (No Degree)

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