Flexible hard worker ready to learn and contribute to team success. Talented Accounts Receivable Specialist with [Number] years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Skills
Coding
Insurance Verification
Excellent judgment
Regulatory compliance
Team collaboration
Managed care
Physicians' orders
Insurance collaboration
Investigative research
Credit and collections
Billing dispute resolution
Education and Training
Kathleen Senior High SchoolLakeland, FLExpected in 08/1998 ā āGED: - GPA:
Columbia State Community CollegeColumbia, TNExpected in ā ā: - GPA:
Experience
Bend Memorial Clinic - Patient Account Specialist Hillsborough, NJ, 09/2021 - Current
Applied organizational policies and complied with regulations for patient privacy.
Handling high outbound calls to service patients and clinic regarding prescriptions orders that are ready to ship we need consent before able to ship.
Meeting daily and monthly quota and obtaining call screening call of 93% or higher.
Providing outstanding customer service on every call and implementing our Company Core Values, Proactive, Reliable, Collaborative and Excellency.
Retaining our patient count Portfolio by offering options when copays are not affordable to them , discussing payment plans and ability to apply for financial assistance with our social workers .
Multitask environment, adapting to changes quickly and efficiently .
Working with in a Team environment able to work alone with little or no supervision.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Maintained inventory in supply closet to prevent shortages.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Controlled building access by supplying key cards to employees and visitors.
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