Patient Account Representative II - Remote Resume Example
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PATIENT ACCOUNT REPRESENTATIVE II - REMOTE
Professional Summary
Experienced Patient Account Representative specializing in medical billing, coding and recordkeeping. Proactive and results-focused professional with 8-year healthcare background.
Skills
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Work History
04/2020 to CurrentPatient Account Representative II - RemoteConcentra | La Porte , TX
- Worked during Covid-19
- Worked with outside entities to resolve issues with billing, claims and payments.
- Reconciled statements with patient records.
- Prepared reports detailing billing actions, flags and other key information.
- Posted payments and processed refunds.
- Electronically submitted bills according to compliance guidelines.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Managed over 1,000 accounts per day
01/2020 to 03/2020Medical Office ManagerBioplus Specialty Pharmacy | Orlando , FL
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
- Mentored new employees on training and skills needed and delivered constructive feedback to increase understanding of job duties.
- Produced professional and error-free letters, presentations and spreadsheets.
- Delegated team tasks based upon each person's skill level and knowledge, which improved accuracy and productivity by 80-90%.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Maintained files and records for hundreds of clients and observed all safety protocols to prevent breaches and misuse of data.
- Managed daily operations within MAT & SUD office by supporting continuous delivery of excellent services and care.
01/2020 to 03/2020Intake CoordinatorSt Mary's Health System | Brewer , ME
- Updated group medical records and technical library to support smooth office operations.
- Interviewed patients to collect medical information and insurance details.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Scheduled and confirmed patient appointments for medical, counseling and consultation services in busy Outpatient Substance Abuse office with 5 providers.
- Maximized office efficiency by answering more than 50-60 incoming calls per day to provide office information and transfer calls to desired personal.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Prepared and sent financial statements to support bookkeeping functions.
- Secured, organized and updated patient files and all other necessary financial documentation.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Updated patient financial information to ensure accuracy.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Created and maintained accurate and confidential patient files.
- Managed all administrative needs of Outpatient Substance Abuse medical practice.
- Answered 50-60 average daily phone calls to schedule appointments and address patient inquiries.
- Gathered information to file appeals for medical outpatient treatment and counseling denials and minimized inaccuracies by maintaining accurate records of approvals.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Called patients to schedule medical and counseling appointments, consistently double-checking information and availability.
- Supervised and trained admitting, billing and collection staff.
11/2014 to 02/2017Certified Medical AssistantCHI Franciscan | City , STATE
- Administered rapid tests such as flu and urine dips to help clinical staff assess conditions.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Used EPIC software to process patient payments and update accounts.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Organized charts, documents and supplies to maintain team efficiency.
- Assessed, documented and monitored vital signs for more than 40 patients per day.
- Completed basic physical assessments of children and adults/elderly patients to provide optimal care.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
- Collected forms, copied insurance cards and processed prior authorizations to coordinate patient information for billing and insurance processing.
Education
06/2020Associate of Science | Health Information TechnologyDeVry University, City, State
- Dean's List 2018-2020
- Member of National Society of Leadership and Success
- Graduated with 4.0 GPA
- Member of National Honor Society
- Graduated magna cum laude
- Member of Sigma Alpha Pi
04/2018Technical Certification
Medical Billing And Coding | Medical Billing And CodingDeVry University, City
- Graduated with 4.0 GPA
- Graduated summa cum laude
- Member of Sigma Alpha Pi
- Member of National Honor Society
- Member of National Society of Leadership and Success
04/2011- - Tacoma | Technical Certification
Certified Medical AssistanceEverest College, City
Affiliations
Member, Society of Leadership and Success
•Member, National Honor Society
•Member, Sigma Alpha Pi
Websites, Portfolios, Profiles
•Linkedin.com/in/Sara-Solle
Certifications
•Microsoft Office Specialist (MOS)
•Red Cross First Aid/CPR
Additional Information
- Streamlined scheduling with the implementation of coordinating dual schedules. •Reduced patient wait time by 80%. •Trained new staff on all duties. •Recognized for outstanding Employee of the Month. •Named Employee of the Year, 2014. •Physician Support - Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling. •Patient Education - Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions. •Collaboration - Collaborated with physicians to plan and implement patient care. •Reporting - Prepared regular charts on patient's health related history, medication restrictions and allergies. •Documentation - Documented patient intake information. •Surgical Preparation - Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication. •Implementation - Assisted in implementation of new tracking system that resulted in improved patient care. •Patient Care - Delivered compassionate care that exceeded hospital requirements.Successfully provided quality care to over one hundred of patients in multiple different clinics.
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Resume Overview
School Attended
- DeVry University
- Everest College
Job Titles Held:
- Patient Account Representative II - Remote
- Medical Office Manager
- Intake Coordinator
- Certified Medical Assistant
Degrees
- 06/2020 Associate of Science | Health Information Technology
04/2018 Technical Certification Medical Billing And Coding | Medical Billing And Coding
04/2011 - - Tacoma | Technical Certification Certified Medical Assistance
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