patient account representative ii remote resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Patient Account Representative specializing in medical billing, coding and recordkeeping. Proactive and results-focused professional with 8-year healthcare background.

  • Patient account reviews
  • Patient account management
  • Patient account analysis
  • Patient-focused quality service
  • Account resolutions
Work History
04/2020 to Current Patient Account Representative II - Remote Concentra | La Porte, TX,
  • Worked during Covid-19
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Reconciled statements with patient records.
  • Prepared reports detailing billing actions, flags and other key information.
  • Posted payments and processed refunds.
  • Electronically submitted bills according to compliance guidelines.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Managed over 1,000 accounts per day
01/2020 to 03/2020 Medical Office Manager Bioplus Specialty Pharmacy | Orlando, FL,
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
  • Mentored new employees on training and skills needed and delivered constructive feedback to increase understanding of job duties.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Delegated team tasks based upon each person's skill level and knowledge, which improved accuracy and productivity by 80-90%.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Maintained files and records for hundreds of clients and observed all safety protocols to prevent breaches and misuse of data.
  • Managed daily operations within MAT & SUD office by supporting continuous delivery of excellent services and care.
01/2020 to 03/2020 Intake Coordinator St Mary's Health System | Brewer, ME,
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Scheduled and confirmed patient appointments for medical, counseling and consultation services in busy Outpatient Substance Abuse office with 5 providers.
  • Maximized office efficiency by answering more than 50-60 incoming calls per day to provide office information and transfer calls to desired personal.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Secured, organized and updated patient files and all other necessary financial documentation.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Updated patient financial information to ensure accuracy.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Created and maintained accurate and confidential patient files.
  • Managed all administrative needs of Outpatient Substance Abuse medical practice.
  • Answered 50-60 average daily phone calls to schedule appointments and address patient inquiries.
  • Gathered information to file appeals for medical outpatient treatment and counseling denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Called patients to schedule medical and counseling appointments, consistently double-checking information and availability.
  • Supervised and trained admitting, billing and collection staff.
11/2014 to 02/2017 Certified Medical Assistant CHI Franciscan | City, STATE,
  • Administered rapid tests such as flu and urine dips to help clinical staff assess conditions.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Used EPIC software to process patient payments and update accounts.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assessed, documented and monitored vital signs for more than 40 patients per day.
  • Completed basic physical assessments of children and adults/elderly patients to provide optimal care.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Scheduled appointments for patients via phone and in person.
  • Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
  • Collected forms, copied insurance cards and processed prior authorizations to coordinate patient information for billing and insurance processing.
Expected in 06/2020 Associate of Science | Health Information Technology DeVry University, Downers Grove, IL GPA:
  • Dean's List 2018-2020
  • Member of National Society of Leadership and Success
  • Graduated with 4.0 GPA
  • Member of National Honor Society
  • Graduated magna cum laude
  • Member of Sigma Alpha Pi
Expected in 04/2018 Technical Certification Medical Billing And Coding | Medical Billing And Coding DeVry University, Downers Grove, IL, GPA:
  • Graduated with 4.0 GPA
  • Graduated summa cum laude
  • Member of Sigma Alpha Pi
  • Member of National Honor Society
  • Member of National Society of Leadership and Success
Expected in 04/2011 - - Tacoma | Technical Certification Certified Medical Assistance | Everest College, Tacoma, WA, GPA:
Member, Society of Leadership and Success •Member, National Honor Society •Member, Sigma Alpha Pi Websites, Portfolios, Profiles • Certifications •Microsoft Office Specialist (MOS) •Red Cross First Aid/CPR
Additional Information
  • Streamlined scheduling with the implementation of coordinating dual schedules. •Reduced patient wait time by 80%. •Trained new staff on all duties. •Recognized for outstanding Employee of the Month. •Named Employee of the Year, 2014. •Physician Support - Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling. •Patient Education - Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions. •Collaboration - Collaborated with physicians to plan and implement patient care. •Reporting - Prepared regular charts on patient's health related history, medication restrictions and allergies. •Documentation - Documented patient intake information. •Surgical Preparation - Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication. •Implementation - Assisted in implementation of new tracking system that resulted in improved patient care. •Patient Care - Delivered compassionate care that exceeded hospital requirements.Successfully provided quality care to over one hundred of patients in multiple different clinics.

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Resume Overview

School Attended

  • DeVry University
  • DeVry University
  • Everest College

Job Titles Held:

  • Patient Account Representative II - Remote
  • Medical Office Manager
  • Intake Coordinator
  • Certified Medical Assistant


  • Associate of Science
  • Technical Certification Medical Billing And Coding
  • - - Tacoma | Technical Certification Certified Medical Assistance

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