Resourceful Patient Account Representative focused on patient care and customer service. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges.
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Intergy and Foxfire.
Skills
Insurance billing
Excellent judgment
Insurance collaboration
Efficiency
Physicians' orders
Payment processing
Recording histories
Medical filing
Appointment confirmation
Medical billing
Sterilization procedures
Education and Training
National Institute of Technology Cross Lanes, West Virginia, Expected in 08/1999 ā āDiploma:Medical Business And Clinical Specialist - GPA:
Experience
Aria Care Partners - Patient Account Representative for Optometry Wilmington, NC, 05/2018 - Current
Resolved inquiries from patients, families and external payers.
Submitted electronic bills following facility and legal compliance standards.
Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
Generated detailed reports outlining billing, flagged items and other important data.
Processed refunds, disbursements and payments.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Checked claims for errors, corrected issues and mailed out in a timely manner.
Valley Health System - Optometry Receptionist City, STATE, 06/2017 - 05/2018
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Optometry office with 1 provider.
Answered 30+ average daily phone calls to schedule appointments and address patient inquiries.
Called patients to schedule Optometry appointments, consistently double-checking information and availability.
Prepared and sent financial statements to support bookkeeping functions.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Managed physician calendar, including scheduling patient appointments and procedures.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Updated patient financial information to ensure accuracy.
Created and maintained accurate and confidential patient files.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Valley Health System - Optometry Assistant City, STATE, 12/2015 - 06/2017
Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
Reviewed medical records prior to patient appointments.
Calibrated ophthalmologic equipment and performed proper disinfection to maintain working order.
Stocked clinical workstations and procedure rooms with necessary supplies.
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
Supported clerical staff to facilitate optimal patient care and operations.
Observed abnormalities, including glaucoma and color blindness.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Scheduled appointments for patients via phone and in person.
Used Intergy software to process patient payments and update accounts.
Educated patients about medications, procedures and physician's instructions.
Collected forms, copied insurance cards and updated any new changes to coordinate patient information for billing and insurance processing.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Contacted pharmacies to submit and refill patients' prescriptions.
Dr. Robert Pate - Optometry Receptionist City, STATE, 11/2014 - 12/2015
Answered 10 average daily phone calls to schedule appointments and address patient inquiries.
Managed physician calendar, including scheduling patient appointments and procedures.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
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