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patient account representative for optometry resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Resourceful Patient Account Representative focused on patient care and customer service. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges.

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Intergy and Foxfire.

Skills
  • Insurance billing
  • Excellent judgment
  • Insurance collaboration
  • Efficiency
  • Physicians' orders
  • Payment processing
  • Recording histories
  • Medical filing
  • Appointment confirmation
  • Medical billing
  • Sterilization procedures
Experience
05/2018 to Current Patient Account Representative for Optometry Aria Care Partners | Wilmington, NC,
  • Resolved inquiries from patients, families and external payers.
  • Submitted electronic bills following facility and legal compliance standards.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Generated detailed reports outlining billing, flagged items and other important data.
  • Processed refunds, disbursements and payments.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked daily doctor schedules and verified insurance.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
06/2017 to 05/2018 Optometry Receptionist Valley Health System | City, STATE,
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Optometry office with 1 provider.
  • Answered 30+ average daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule Optometry appointments, consistently double-checking information and availability.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Updated patient financial information to ensure accuracy.
  • Created and maintained accurate and confidential patient files.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
12/2015 to 06/2017 Optometry Assistant Valley Health System | City, STATE,
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Reviewed medical records prior to patient appointments.
  • Calibrated ophthalmologic equipment and performed proper disinfection to maintain working order.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
  • Supported clerical staff to facilitate optimal patient care and operations.
  • Observed abnormalities, including glaucoma and color blindness.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Scheduled appointments for patients via phone and in person.
  • Used Intergy software to process patient payments and update accounts.
  • Educated patients about medications, procedures and physician's instructions.
  • Collected forms, copied insurance cards and updated any new changes to coordinate patient information for billing and insurance processing.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
11/2014 to 12/2015 Optometry Receptionist Dr. Robert Pate | City, STATE,
  • Answered 10 average daily phone calls to schedule appointments and address patient inquiries.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Education and Training
Expected in 08/1999 to to Diploma | Medical Business And Clinical Specialist National Institute of Technology , Cross Lanes, West Virginia, GPA:

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Resume Overview

School Attended

  • National Institute of Technology

Job Titles Held:

  • Patient Account Representative for Optometry
  • Optometry Receptionist
  • Optometry Assistant
  • Optometry Receptionist

Degrees

  • Diploma

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