Patient Account Rep Ii Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Strong skills in organization and attention to detail. Excellent interpersonal, written, and oral communication skills; effectively handles multiple tasks simultaneously. Demonstrated to acquire and apply knowledge quickly. Self- motivated and confident in making independent decisions. Proficient in Microsoft Word, Excel, and Outlook. To obtain and succeed in a challenging position where my experience, abilities and education in the area of administration would have value application.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights
  • Problem resolution
  • Self-starter
  • Microsoft Office
  • Employee training and development
  • Insurance processing
  • Insurance eligibility verification
  • Medical terminology

  • Current Procedural Terminology (CPT)
  • Health insurance processing
  • Patient care advocacy
  • Deadline-oriented
  • Staff motivation
  • Inventory systems
  • Medical billing
Phillips Jr. College of Metairie Metairie, Louisiana Expected in Associate : - GPA : Associate Degree Phillips Jr. College of Metairie, Louisiana May 1989
Southern University A&M College Baton Rouge, LA Expected in Associate : - GPA : Associate Degree Southern University A&M College, Baton Rouge, LA. December 1987
Core Accomplishments


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Patient Assistance

  • Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.

Professional Experience
Emory Healthcare - Patient Account Rep II
Lithonia, GA, 04/2014 - 04/2015

Responds to documents and researched all phone inquires in order to resolve billing and insurance questions. Maintain effective and professional interactions wit patients , physician and payer representatives and fellow co-workers. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Managed incoming and outgoing calls for busy medical office.

Sutter Health - Case Management Assistant
Salinas, CA, 10/2012 - 03/2013

Assist in obtaining prior authorization for all inpatient admission for Home Health, L-Tach and all other High Diagnostic testing.

Responsible for following up with patient for scheduled appointment and to schedule transportation if needed for all patients. Worked closely with physicians and staff and RN on all discharges.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.

St. Luke's Episcopal Hospital - Sr. Admitting Interviewer
City, STATE, 10/2010 - 10/2011

Pre-operative service attendant. Reviewed all accounts for accuracy. Financially cleared accounts for all surgical procedures, in-patient hospital accounts, and any other ancillary test and diagnostic test.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Updated patient accounts and information on a daily basis.Implemented updated online collection procedures for payment, increasing on-time payments by 100%.

Methodist Sugar Land Hospital - Patient Access Rep/ Insurance Verifier/
City, STATE, 05/2006 - 09/2010

Greet and assist all patients, enter patient information in Healthquest efficiently and accurately. Updated patient accounts and information on a daily basis.Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.Coordinated admission processes and prepared medical records and agreement packets.Handled and processed confidential patient information.

Memorial Hernmann - CSR/Patient Access
City, STATE, 08/2000 - 05/2006

CSR/ Answered all incoming calls ; Verified all demographics to make sure that all account information is done accurately. Responsible for Collection and posting payments on all account to balance daily. Composed a spread sheet to accommodate all payments received daily.Managed incoming and outgoing calls for busy medical office.Improved communication efficiency as primary liaison between departments, clients and vendors.Supervised and trained admitting, billing and collection staff.


Account access, Billing, Case Management, Clerk, Collections, Confident in problems solving, Excel, Excellent Multi-task, Greet patients, Microsoft Word, Outlook, Outpatient, Scheduling, Simultaneously, Testing, Word, Associate. 10-key, Computer Proficiency , Coordination, Data collection, Data entry, documentation and Email.

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Resume Strength

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Resume Overview

School Attended
  • Phillips Jr. College of Metairie
  • Southern University A&M College
Job Titles Held:
  • Patient Account Rep II
  • Case Management Assistant
  • Sr. Admitting Interviewer
  • Patient Access Rep/ Insurance Verifier/
  • CSR/Patient Access
  • Associate
  • Associate

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