patient account rep collector resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
To obtain a position with a successful organization where my skills and abilities will be utilized to meet the organization's growth and objectives, as well as enhancing my professional growth and development. Successful in efficiently resolving collections issues, discrepancies, and payments. Team-oriented with the ability to mentor junior collections associates when consistently meeting collections goals.
Skills
ICD-10
CPT
HCPCS
Medical terminology
Insurance terminology
HIPAA/Patient confidentiality
Data entry
Data management
Electronic health records
Microsoft Office systems (Word, Excel, Office)
Medical billing and coding software
Medicare HMO'S and Medicaid insurance
Claims
Accounting, Telephone
Balance, Phone
Billing, Sskills
Contracts
CPT
Credit
Clients
Customer service
Data entry
Data management
Documentation
Electronic health records
Front office
ICD-10
Insurance
Medical billing
Medical terminology
Excel
Microsoft Office
Office
Word
Patient care
Personnel
Policies
CODING
Reporting
Sales
Account discrepancy resolution
New patient chart preparation
Maintaining status reports
Monthly reporting
Maintaining accounting ledger
Aged account reporting
Creating reports
Maintaining reports
Account follow-up
Patient relationships
Patient data confidentiality
Verifying patient data
Education and Training
H. Councill Trenholm State Community CollegeMontgomery, ALExpected in 08/1998 ā āASSOCIATE:MEDICAL RECORDS - GPA:
ROBERT E. LEE HIGH SCHOOL, Expected in 05/1993 ā āGENERAL DIPLOMA: - GPA:
Faulkner UniversityMontgomery, ALExpected in ā ā:Business Administration - GPA:
Path Medical - PATIENT ACCOUNT REP/ COLLECTOR Coral Springs, FL, 09/2007 - 07/2019
Call insurance companies to get the status of payments on medical claims.
Receive correspondences and note the accounts with the information.
Answer all incoming calls received in the Patient Accounting Area from patients and insurance companies and handle according to departmental procedures.
Assist and take the initiative in handling issues of a non-routine nature.
Reviewed accounts activities daily to develop strategies for reducing aged accounts.
Improved existing collections processes by analyzing rejection patterns and denials.
Located debtors by utilizing skip tracking and other strategies.
Investigated and solved problems with payments, account updates and other concerns.
Reduced aged accounts by collecting on accounts daily.
Placed outbound collections calls daily to insurance carriers maximize collections.
Regions Bank - SENIOR COLLECTOR/ BANKRUPTCY CLERK City, STATE, 07/2005 - 09/2007
Received inbound and outbound collection calls for the purpose of resolving the delinquency status of past due customers, worked with customers to prevent liquidation while minimizing company interest losses, and documented all activity and interactions between customers.
Conferred with customers via telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Located and monitored overdue accounts using billing system to begin collections process.
Located debtors by utilizing skip tracking and other strategies.
Arranged for debt repayment and established repayment schedule based on customer finances.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Overcame objections by applying advanced training and persuasion techniques.
Processed payments over phone and set up recurring drafts.
Recorded and updated customer personal accounts with accurate contact information.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Met demands of busy collections group by performing high volume of daily calls.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Received payment and ensured proper posting to appropriate customers accounts.
Completed skip traces on customers failing respond to collection efforts.
Reviewed accounts to determine payment plan compliance.
Recorded information about customers' financial status and collections status efforts.
REHAB ASSOCIATES - POSTER City, STATE, 06/2003 - 07/2005
Assured that all payments received are properly calculated, delivered, explained and reconciled.
Post incoming patient payments and insurance payments according to contract accurately and productively.
Responsible to balance the daily posting report and any inaccuracy.
In charge to manage the daily correspondences received and log it accordingly.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments from EOBs.
Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
Received payments from insurance providers, including Medicare, and completed immediate processing.
Documented payment denials in appropriate billing system and updated account managers swiftly.
Prepared, distributed and reviewed all insurance payments and recorded in company database.
Posted payments and sent reviews and denials.
Downloaded, printed and batched electronic funds transfers and remits.
Coded invoices and other records to maintain organized and accurate records.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
PRIMARY CARE INTERNISTS - MEDICAL RECORDS/ INSURANCE aND CHECK IN/OUT CLERK City, STATE, 04/1999 - 06/2003
Served as the initial contact to clients, referral sources and insurance providers, responsible for processing referrals, determining insurance eligibility, and completing intake documentation.
Responsible for mandating reporting when deemed necessary.
Updated existing customer policy records.
Communicated specifics to customers who may not understand certain insurance policies.
Facilitated and managed front office operations and coordinated customer service through appropriate daily interaction in person, writing, computer communication, and phone skills.
Made sure that the billing for all services provided is accurate, timely and fully documented.
Provided efficient over the counter cash collection through excellent understanding of payment policies.
Served as intermediary between patient care personnel and billing center.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.