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PATIENT ACCOUNT REP/ COLLECTOR Resume Example

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PATIENT ACCOUNT REP/ COLLECTOR
Summary

To obtain a position with a successful organization where my skills and abilities will be utilized to meet the organization's growth and objectives, as well as enhancing my professional growth and development. Successful in efficiently resolving collections issues, discrepancies, and payments. Team-oriented with the ability to mentor junior collections associates when consistently meeting collections goals.

Skills
  • ICD-10
  • CPT
  • HCPCS
  • Medical terminology
  • Insurance terminology
  • HIPAA/Patient confidentiality
  • Data entry
  • Data management
  • Electronic health records
  • Microsoft Office systems (Word, Excel, Office)
  • Medical billing and coding software
  • Medicare HMO'S and Medicaid insurance
  • Claims
  • Accounting, Telephone
  • Balance, Phone
  • Billing, Sskills
  • Contracts
  • CPT
  • Credit
  • Clients
  • Customer service
  • Data entry
  • Data management
  • Documentation
  • Electronic health records
  • Front office
  • ICD-10
  • Insurance
  • Medical billing
  • Medical terminology
  • Excel
  • Microsoft Office
  • Office
  • Word
  • Patient care
  • Personnel
  • Policies
  • CODING
  • Reporting
  • Sales
  • Account discrepancy resolution
  • New patient chart preparation
  • Maintaining status reports
  • Monthly reporting
  • Maintaining accounting ledger
  • Aged account reporting
  • Creating reports
  • Maintaining reports
  • Account follow-up
  • Patient relationships
  • Patient data confidentiality
  • Verifying patient data
Experience
PATIENT ACCOUNT REP/ COLLECTOR, Path Medical, October 2007-July 2019Coral Springs , FL
  • Call insurance companies to get the status of payments on medical claims.
  • Receive correspondences and note the accounts with the information.
  • Answer all incoming calls received in the Patient Accounting Area from patients and insurance companies and handle according to departmental procedures.
  • Assist and take the initiative in handling issues of a non-routine nature.
  • Reviewed accounts activities daily to develop strategies for reducing aged accounts.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Located debtors by utilizing skip tracking and other strategies.
  • Investigated and solved problems with payments, account updates and other concerns.
  • Reduced aged accounts by collecting on accounts daily.
  • Placed outbound collections calls daily to insurance carriers maximize collections.
SENIOR COLLECTOR/ BANKRUPTCY CLERK, Regions Bank, August 2005-October 2007City , STATE
  • Received inbound and outbound collection calls for the purpose of resolving the delinquency status of past due customers, worked with customers to prevent liquidation while minimizing company interest losses, and documented all activity and interactions between customers.
  • Conferred with customers via telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Located debtors by utilizing skip tracking and other strategies.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Processed payments over phone and set up recurring drafts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Received payment and ensured proper posting to appropriate customers accounts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
POSTER, REHAB ASSOCIATES, July 2003-August 2005City , STATE
  • Assured that all payments received are properly calculated, delivered, explained and reconciled.
  • Post incoming patient payments and insurance payments according to contract accurately and productively.
  • Responsible to balance the daily posting report and any inaccuracy.
  • In charge to manage the daily correspondences received and log it accordingly.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments from EOBs.
  • Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
  • Received payments from insurance providers, including Medicare, and completed immediate processing.
  • Documented payment denials in appropriate billing system and updated account managers swiftly.
  • Prepared, distributed and reviewed all insurance payments and recorded in company database.
  • Posted payments and sent reviews and denials.
  • Downloaded, printed and batched electronic funds transfers and remits.
  • Coded invoices and other records to maintain organized and accurate records.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
MEDICAL RECORDS/ INSURANCE aND CHECK IN/OUT CLERK, PRIMARY CARE INTERNISTS, May 1999-July 2003City , STATE
  • Served as the initial contact to clients, referral sources and insurance providers, responsible for processing referrals, determining insurance eligibility, and completing intake documentation.
  • Responsible for mandating reporting when deemed necessary.
  • Updated existing customer policy records.
  • Communicated specifics to customers who may not understand certain insurance policies.
  • Facilitated and managed front office operations and coordinated customer service through appropriate daily interaction in person, writing, computer communication, and phone skills.
  • Made sure that the billing for all services provided is accurate, timely and fully documented.
  • Provided efficient over the counter cash collection through excellent understanding of payment policies.
  • Served as intermediary between patient care personnel and billing center.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
ASSOCIATEMEDICAL RECORDS, , , H. Councill Trenholm State Community College, , CityStateAugust 1998
GENERAL DIPLOMAROBERT E. LEE HIGH SCHOOL, May 1993
Some College (No Degree)Business Administration, , Faulkner University, CityState
BBAHuman Resources Management, Troy University, City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

71Average
Resume Strength
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • H. Councill Trenholm State Community College
  • ROBERT E. LEE HIGH SCHOOL
  • Faulkner University
  • Troy University

Job Titles Held:

  • PATIENT ACCOUNT REP/ COLLECTOR
  • SENIOR COLLECTOR/ BANKRUPTCY CLERK
  • POSTER
  • MEDICAL RECORDS/ INSURANCE aND CHECK IN/OUT CLERK

Degrees

  • ASSOCIATE
    GENERAL DIPLOMA
    Some College (No Degree)
    BBA

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