I am seeking to advance my career in the Healthcare Field. I am looking forward to sharing my extensive knowledge of Healthcare as well as learning new things.
Computer experience in Microsoft Office (Word, Excel, Power Point)
Inbound and outbound calls
Strategic planning capability
Knowledge of Medicaid statutes and regulations
Quality improvement competency
Promotes positive behavior
Trained New Employees
Patient Access Team Lead, 06/2006 to Current Piedmont Newnan Hospital – Newnan, Georgia
Interview patients and/or family members to obtain accurate information Responsible for general office duties Demonstrates understanding and ability to apply registration policies and procedures.
Responsible for collection of co payments Communicates the hospital's financial policies to patients Department Training Cashiering Financial Counselor Switchboard Manage employee schedules Oversee employee daily duties.
Interpreted and communicated new or revised policies to staff.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Recruited, hired, trained and coached on average of 8 new employees per year.
Strategically planned methods to achieve operational goals and targets.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Assisted in resolving and satisfying client requests and internal operational issues.
Expert Customer Service Representative, 05/2000 to 05/2006 InterCall Answered inbound and made outbound calls for conference calls
Customer Service Representative, jj
Handles inbound and outbound calls.
Bachelor of Science: Healthcare Administration, Current University of Phoenix - Phoenix, Arizona I am in my 2 year of studying Healthcare Administration
Certificate: Healthcare Administration, Feb 2006 Georgia Medical Institute -
Bachelor of Science: Business Administration, Morris Brown College - Business Administration
High School Diploma: May 1999 Newnan High School -