To obtain a customer service career within a company that will use acquired professional skills and strategic planning to ensure a high level of customer satisfaction.
Attention to detail
Planning and organizing
High energy levels
Attention to detail, Technician
Hazardous waste disposal
Performance standards compliance
Interpreting physician orders
Patient Access Specialist, 04/2016 to 05/2017 Accretive Health – Birmingham, AL
Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.
Interpret physician orders for appropriate testing or admission criteria.
Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
Prepare documents for Optical Imaging/ scanning into electronic patient record.
Obtain patient signature on consent to treat.
Assemble and disassemble patient charts or departmental documents according to department policy.
Copying and or faxing documents to ancillary areas or physician offices.
Maintain inventory control of forms and paper supplies needed in area.
Assist with all possible account resolutions pertaining to patient balances.
Account Representative, 05/2015 to 04/2016 Portfolio Recovery Associates, LLC – Birmingham, AL
Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures.
Trace customer to new address using address software or by contacting credit reporting agencies, post office, relatives, employers and other possible leads.
Confer with customer by telephone in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s).
Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts.
Record information about financial status of customer and status of collection efforts using automated collections software.
Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account.
Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount.
If delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor.
Submit necessary codes to transfer account to legal collections if customer fails to respond.
Settlement authority established by the Director of Operations.
Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility.
Building Service Tech, 04/2013 to 09/2014 UAB – Birmingham, AL
As a Building Service Technician my responsibilities consisted of providing a clean and hospitable environment for all students and faculty.
Interact with other team members to achieve daily building goals.
Bachelor of Social Work : Social Work, Expected in 05/2020 Miles College - Fairfield, AL
Early Childhood Development, 2011 Stillman College - Tuscaloosa, AL
Volunteer Experience and Skills
, Miles College Honors Curriculum Member 2017-2020
A four-year academic enrichment program for student members who are prepared to go the extra mile in their intellectual, service and cultural pursuits. Members are presented with opportunities to engage in more rigorous academic program, to participate in national and international conferences and to be ready to join the corporate world or pursue graduate studies. 3.5 or higher GPA
Vice President of Phi Alpha Social Work Honors Society 2019-2020