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Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Excellent communications skills and dedication to patient satisfaction leading to optimum results. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
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St. Luke's Health System – Caldwell, ID,
- Responsible for the accuracy of patient and insurance information entered into the Agency’s Practice Management system.
- Verifies insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with third party and governmental payers upon scheduling of patients.
- Obtains pre-authorization as required by third party insurance and governmental payers.
- Performs financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
- Serves as a patient advocate ensuring they are aware and take advantage of all governmental programs such as Medi-Cal, and Family PACT, as well as sliding fee discounts.
- Schedules appropriate family planning and surgical appointments.
- Registers patients; compile complete and accurate information for Health Center records and timely reimbursement.
- Reconciles billing at the end of patient visit.
- Responds to Billing Department, Patient Authorization, and Call Center inquiries, and responds effectively to questions and concerns expressed by patients and other staff.
- Manages in-person medical record release request and scanning processes.
- Accepts and process payment transactions according to established guidelines.
- Appropriately schedules surgery and procedures in a timely manner according to patient and physician schedule.
State Of Louisiana – Breaux Bridge, LA,
- Conducted data collection research interviews in English and Spanish for the evaluation of various programs.
- Responsible for the maintenance, data entry, and cleaning of various Excel and SPSS files.
- Assisted in the translation of existing materials.
- Responsible for recruiting participants for various research studies.
- Responsible for contacting participants and setting appointments to conduct research interviews.
- Responsible for tracking participants for follow up research interviews.
- Assist in the preparation of research interview instruments, and the editing of interviews.
- Assist in the preparation of forms used in data collection.
- Assist in editing interviews and preparing them for data entry.
- Collect and packaged urine samples from incarcerated participants.
- Assist in training new hire research interviewers.
Rady Children’s Hospital – City, STATE,
- Called Support Project referrals to recruit participants and set up interviews.
- Tracked Support Project participants.
- Called Support Project participants to schedule follow up interviews.
- Conducted Support Project intake and follow up interviews with both parents and index child in English and Spanish.
- Entered Support Project data into SPSS.
- Effectively completed literature searches and reviews.
- Read all San Diego Sheriff Sexual Assault incident reports and ensured charges were appropriate, and that report was properly filled out.
- Entered all San Diego Sheriff Sexual Assault cases into an Access database.
- Distributed prisoner release notices, sexual offender registration notices, and narcotics offender registration notices to the appropriate agencies.
- Entered Federal Parolee Release data into the Officer Notification System ARJIS database.
- Entered Request for Service into Access database.
- Proofed Crime Statistics.
- Sent information to Sheriff Station Crime Analyst upon request.
San Diego Sheriff Department – City, STATE,
Read all San Diego Sheriff Sexual Assault incident reports and ensured charges were appropriate, and that report was properly filled out.
Entered all San Diego Sheriff Sexual Assault cases into an Access database.
Distributed prisoner release notices, sexual offender registration notices, and narcotics offender registration notices to the appropriate agencies.
Entered Federal Parolee Release data into the Officer Notification System ARJIS database.
Entered Request for Service into Access database.
Proofed Crime Statistics.
Sent information to Sheriff Station Crime Analyst upon request.
University of California - San Diego,
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Resume Overview
School Attended
- University of California
Job Titles Held:
- Patient Access Specialist
- Research Assistant
- Crime Analysis Student Worker
- Crime Analysis Student Worker
Degrees
- Bachelors of Science
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