Patient Access Representative Ii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) XXX-1000,
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

  • Comfort with Technology and Databases
  • Punctual and Hardworking
  • Schedule Coordination
  • Time Management and Prioritization
  • 50 WPM Typing Speed
  • Multi-Line Telephone Systems
  • Medical Terminology
  • Database Search and Data Entry Skills
  • Verbal and Written Communication
  • Registration and Scheduling
  • Patient Confidentiality and Data Security
  • Proficiency using an EMR (Epic) and Microsoft
  • Knowledge with processing referrals and obtaining pre authorizations
Work History
11/2019 to Current Patient Access Representative II Touro | Covington, LA,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
05/2019 to 11/2019 Patient Care Coordinator Mountain View Care Center | Boulder City, NV,
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Delivered excellent patient experiences and direct care.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Met with patients and families to discuss care and plan of action for future.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Encouraged patients to schedule recommended tests and procedures.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
10/2018 to 05/2019 Nutrition Services Assistant Pacific Medical Centers | Salem, OR,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Delivered correct food items to patient rooms according to order documentation.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Sanitized tables in cafe area and followed proper cleaning methods to avoid food borne illnesses.
12/2017 to 10/2018 Hostess Jackson Hosptial & Clinic | Montgomery, AL,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations and communicated changes to guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Recorded available tables after seating each party using specialized seating software.
  • Assisted managers with quickly resolving service- and food-related issues.
Expected in Associate of Science | Nursing Tacoma Community College, Tacoma, WA GPA:

I am currently enrolled into TCC, taking part time prerequisite classes with the long term goal of getting into nursing school.

Expected in 06/2016 High School Diploma | North Thurston High School, Lacey, WA GPA:
Expected in 06/2015 Certificate of Professional Medical Careers | Health And Wellness New Market Skills Center, Tumwater, WA, GPA:

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Resume Overview

School Attended
  • Tacoma Community College
  • North Thurston High School
  • New Market Skills Center
Job Titles Held:
  • Patient Access Representative II
  • Patient Care Coordinator
  • Nutrition Services Assistant
  • Hostess
  • Associate of Science
  • High School Diploma
  • Certificate of Professional Medical Careers