Patient Access Representative II Resume Example Shady Grove Medical Center

PATIENT ACCESS REPRESENTATIVE II

Summary

Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Always motivated to learn.

Skills

Patient relations
Documentation procedures expert
Preparing meals
Medical terminology knowledge
General housekeeping ability
Calm and level-headed under duress
Monitoring fluids

Infection control procedures
Credit card payment processing
Inbound and outbound calling
Microsoft Office expertise
Problem-solving abilities
Clerical support
High-energy attitude

Experience

Patient Access Representative II
Rockville, MDShady Grove Medical Center/Mar 2018 to Current

Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled patient appointment and procedures with Citrix (Cerner) and Teletracking .
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Referred patients to appropriate professionals and services.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Geriatric Nursing Assistant
Gaithersburg, MDAsbury Methodist Village/Jan 2017 to Mar 2019

Managed and maintained patient rooms, shared-living areas and nursing stations.
Assisted in changing for medical recordkeeping, keeping detailed records before, during and after switch.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Documented information in patient charts and communicated status updates to interdisciplinary care team;as well as patient intake and dietary requirements and assisted with feeding.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Geriatric Nursing Assistant
Chevy Chase, MDManor Care/Jan 2017 to Mar 2018

Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

Certified Nursing Assistant
Montgomery Village, MDSelf Employed/

Used mobility devices and chair lift equipment to carefully and transport patients.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Cooked two of patients main meal per day sometime three.
Take patient to appointment.

Education and Training

Associate of Applied Science: General StudiesSouth UniversitySavannah, GA

Dean's List Honoree Spring of 2016

Certified Nursing AssistantMorning Star AcademyMar 2015Gaithersburg, MD

Some College (No Degree): NursingMontgomery Community CollegeGermantown, MD

Additional Information

I have a keen eye for detail, in previous and in my current job I have be selected to train new hires. Anything I do I always try to do it to the best of my abilities. I feel there is always room for improvement and I try to do that everyday with a smile.

Resume Overview

Companies Worked For:

Shady Grove Medical Center
Asbury Methodist Village
Manor Care
Self Employed

School Attended

South University
Morning Star Academy
Montgomery Community College

Job Titles Held:

Patient Access Representative II
Geriatric Nursing Assistant
Certified Nursing Assistant

Degrees

Associate of Applied Science : General Studies
Certified Nursing Assistant
Some College (No Degree) : Nursing

Patient Access Representative II Resume Example

Resume Score: 80%

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