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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Organized Patient Service Representative with experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Service-oriented Patient Service Representative with distinguished knowledge of different areas in hospital, Convenient Care Clinic, Emergency, and Main Registration.

Helpful Patient Service Representative with experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Commitment to patient care.

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Great at Multi-tasking and being a team player.

Excellent communication skills.

Skills
  • Appointment Scheduling
  • Patient Care
  • Patient Assistance
  • Patient Information Verification
  • Patient Privacy
  • HIPAA Regulations
  • Medical Coding
  • Insurance Knowledge
  • HIPAA Compliance
  • Patient Information Collection
  • Payment Collection
  • CPT Coding
  • Medical Records Management
  • Medical Records Review
Work History
Patient Access Representative | 05/2020 to Current
Dickinson County Healthcare Systems - Iron Mountain, MI
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Balanced deposits and credit card payments each day.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Radiology Assistant/Secretary/Records Management Clerk | 11/2019 to 04/2020
Dickinson County Healthcare Systems - Iron Mountain, MI
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Maintained radiology department document tracking database to follow documents' migration through processing sequence.
  • Generated targeted correspondence to accompany transmission of outgoing document packages.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Received and categorized incoming and outgoing information requests to begin document processing sequence.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Utilized PACS/RIS to scan and clean up project documents.
  • Transmitted documents, organized revisions and tracked changes.
  • Created data books in physical, digital and CD formats.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Assisted with document troubleshooting, including corrupt documents and files.
Patient Access Representative | 09/2018 to 11/2019
Dickinson County Healthcare Systems - Iron Mountain, MI
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Balanced deposits and credit card payments each day.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Explained plans for treatment and payment options.
  • Took copayments and compiled daily financial records.
Switchboard Operator | 01/2018 to 09/2018
Dickinson County Healthcare Systems - Iron Mountain, MI
  • Connected callers with appropriate professional, department or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing calls per day efficiently while maintaining professionalism and upbeat tone.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Managed telephone switchboard of numerous personnel and routed internal and external calls to provide quick connection.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Received incoming calls and paged individuals and departments over PA system.
  • Documented messages and forwarded to correct individual.
  • Announced important information and emergency notifications over PA system.
  • Created and maintained company phone directory with current extensions and staff information.
  • Provided relay service for hearing-impaired users.
  • Operated digital paging system to notify recipients of incoming calls.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
  • Maintained up-to-date knowledge of emergency call procedures.
Education
Northern Michigan University - Marquette, MI | 2007-2009Liberal Arts And General Studies
Newberry High School - Newberry, MI | High School Diploma2007
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Resume Overview

Companies Worked For:

  • Dickinson County Healthcare Systems

School Attended

  • Northern Michigan University
  • Newberry High School

Job Titles Held:

  • Patient Access Representative
  • Radiology Assistant/Secretary/Records Management Clerk
  • Switchboard Operator

Degrees

  • Northern Michigan University - Marquette , MI | 2007-2009
    Newberry High School - Newberry , MI | High School Diploma

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