Patient Access Representative Resume Example Urology Clinic

PATIENT ACCESS REPRESENTATIVE

Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at medical facilities and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Helpful Patient Service Representative with 8 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Patient Access Representative, Patient Care Tech, Early Childhood Teaching and commitment to patient happiness.

Skills

Work History

05/2018 - 07/2020Patient Access Representative | Urology Clinic - Poughkeepsie, NY

Used software to schedule appointments.
Entered data into software system and updated customer contacts, and information to keep records current.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered and directed calls using multi-line switchboard.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Managed inventory, placed orders and handled payment for office supplies.
Scheduled appointments and provided follow-up calls to clients..

04/2014 - 05/2018Patient Care Technician | Loving Healthcare Corp. - Shreveport, LA

Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Supported patient admissions, discharges and transfers to promote team efficiency.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for patients by providing, personal care and ambulation.
Provided care for patients based on physical, psychological, educational and safety criteria.
Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.

06/2011 - 04/2014Daycare Teacher | Mom's Day Out - Alexandria, LA

Educated students in foundational concepts such as shapes, numbers and letters.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Addressed behavioral and learning issues with parents and daycare management.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Prepared students for Kindergarten by teaching fundamentals of math.
Instructed children on proper health and personal habits.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.

Education

05/2011Peabody Magnet High School, Alexandria, LAHigh School Diploma:

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