Patient Access Representative Resume Example
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PATIENT ACCESS REPRESENTATIVE
Professional Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Work History
Brooks Rehabilitation - Unit ClerkLady Lake , FL11/2012 - 09/2014
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
- Answered multi-line telephone system, provided information, and directed calls.
- Completed daily charge reconciliation to keep billing current and accurate.
- Arranged discharges and patient transportations.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Prepared admissions charts and scanned records.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Enhanced office efficiency by handling 20+ callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Carried out front office duties utilizing data entry skills in framework of medical database.
E Cancercare - Medical ReceptionistVictorville , CA05/2010 - 08/2014
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Completed skilled administrative work to support all office staff and operational requirements.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Scheduled, rescheduled, and handled cancelled appointments for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Completed and filed financial documentation for accounting purposes.
Skills
- CPT Coding
- HIPAA Compliance
- Patient Assistance
- Patient Information Collection
- Patient Admission
- Documenting Vital Signs
- Retrieving Medical Records
- Transcribing Orders
- Preparing Charts
- Arranging Transportation
- Multi-line phone system
- Flexible & Adaptable
- Clerical
- Insurance claims
- Medical office administration
- Monitoring Patient Progress
- Companionship and Emotional Support
- Indirect Patient Care
- CPR
- Direct Patient Care
- Patient-focused care
- Efficient and reliable team player
- Patient bathing
- Emergency procedures understanding
- Complaint resolution
- Inbound and Outbound Calling
- Professional telephone demeanor
- Training development aptitude
- Creative problem solving
- Staff education and training
- Appointment scheduling
- Administrative, Clients, Insurance, Phone system, Phone
- Benefits, Data entry, Notes, Presentations, Training development
- Billing, Data management, Materials, Progress, Transportation
- Charts, Database, Medical terminology, Quality, Excellent written and communication skills
- Clerical, Documentation, Meetings, Scheduling
- Conflict resolution, Email, MS Office suite, Spreadsheets
- CPR, Filling, Office, Team player
- CPT Coding, Financial, Multi-line telephone, Telemetry
Education
06/2011
High School Of Future
City
High School Diploma
Certifications
Certified CPR/First Aid Safety /AED, Present
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Resume Strength
- Length
- Measurable results
Resume Overview
School Attended
- High School Of Future
Job Titles Held:
- Unit Clerk
- Medical Receptionist
Degrees
- High School Diploma
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