Interpersonal and, Communication, Oral, Basic computer skills, Computer Copying, CPT Coding, Credit, Customer Service Experience, Customer Service, Customer support, Data Entry, Delivery, Faxing, Features, Filing, Frame, Insurance, Materials, Medical Billing, Medical, Terminology, Medical Terminology, Excel, Microsoft Excel, Microsoft Office, Office, Microsoft Outlook, PowerPoint, Word, Microsoft Word, Multitasking, Natural, Press, Problem-, Solving, Processes, Coding I, Coding, Coding II, Quality, Quality Assurance, Safety, Sales, Scanner, Scheduling, Shipping, Spreadsheet, Supervision, Phone Etiquette, Phone, Time-management, Type, Written
Ability To Communicate Clearly
Oral And Written Communication
Cash registers, Clerical,
Insurance company knowledgeable
Patient interviewing skills
Company Name | City, StatePatient Access Representative08/2019 - Current
Working under the direct supervision of the Returns Lead.
With data entry knowledge to do a variety of assigned duties, I was able to multitask through different areas of my job by working in shipping and returns or emailing responses to patients about the CPAP information, with the ability to use dual screens when keying patient information accurately into the computer (Microsoft Office, Spreadsheet).
Once receive and processes customer product returns to enable credit back to customers in a timely manner.
I was also able to reset pt Respironics CPAP machines before I send it out to their therapist for delivery.
Processed patient responsibility estimate determined by insurance at pre-registration.
Documented and managed patient information using [Software].
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Verified demographics and insurance information to register patients in computer system.
Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Obtained necessary signatures for privacy laws and consent for treatment.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled patient appointment and procedures with [SCI, Cerner and Athena].
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Coordinated between patients and healthcare professionals to meet patient needs.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Company Name | City, StateReturns/Customer Returns Processor08/2016 - 01/2020
Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair regimens.
Demonstrate and sell hair care products to schedule clients and customers.
Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
Apply water, setting, straightening or waving solutions to hair and use curlers, rollers, hot combs and curling irons to press and curl hair.
Develop new styles and techniques, bleach, dye, or tint hair, using applicator or brush.
Accurate and good customer service by answering all my clients and customers questions to the best of my knowledge.
Operate cash registers to receive payments from patrons.
Update and maintain customer information records, such as beauty services provided.
Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
Assisted customers with troubleshooting and understanding correct use of products to verify proper product utilization, reducing number of returns processed.
Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.
Communicated return order status and type to office and warehouse staff, providing written reports, including product codes and quantities.
Maintained comprehensive knowledge of product inventory, including manufacturer warranty details and company product protection plans potentially offsetting return requests.
Corresponded by email with customers requesting returns to assess situation and approve or deny returns, sending shipping labels and directions following company policy.
Consulted supervisors to authorize returns or exchanges beyond scope of normal operating procedures when necessary to achieve total customer satisfaction.
Achieved high sales percentage with consultative, value-focused customer service approach.
Excelled in exceeding daily credit card application goals.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Company Name | City, StateQuality Control Inspector03/2002 - 01/2009
Line checks which consists of making sure all workers have the right gear on before entering the facility.
I would regularly check and test samples of a product, make sure that everything from raw materials to finished products meets quality and safety standards specified in the purchase, prepare reports to communicate outcomes of quality activities.
Identify training needs and organize training interventions to meet quality standards.
Coordinate and support on-site audits conducted by external providers.
Evaluate audit findings and implement appropriate corrective actions.
Performed quality audits and root cause analysis and organized government inspections, quality testing and training for [Type] programs at [Number] locations.
Consulted with engineers to resolve quality, production and efficiency problems.
Used specialized tools to take precise measurements of various aspects of samples.
Adhered to all safety protocols to minimize equipment damage and avoid injuries.
Completed non-destructive tests and visual inspections continuously.
Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Documented nonconformities immediately and recommended techniques for prompt resolution.
Inspected quality of finished products, making minor repairs to meet project expectations.
Company Name | City, StateFront Desk Receptionist08/1999 - 10/2003
I spends most of the workday keeping the front clean and communicating with staff members, family and answeringtchen any question they had regarding their family members or just Any General information.
Check daily logins answer phone, filing papers, and maintaining patients medical records and Scheduling appointments.
I was a dietician aid in the kitchen, and I was responsible for food prep and delivering the meals to the Residents in dining area, on a machines w/o delays.
To do this job I had to Follow Federal and State laws and OSHA regulations.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Planned optimal meals based on established nutritional plans.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Kaplan University | City, StateMedical Billing and Coding- Certificate11/2018
Remington College | City, StateHigh school in Cosmetology2010
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Springfield High School
Job Titles Held:
Patient Access Representative
Returns/Customer Returns Processor
Quality Control Inspector
Front Desk Receptionist
Medical Billing and Coding- Certificate High school in Cosmetology Diploma Associate
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