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Patient Access Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

High-performing Patient Access Manager with over 28 years of experience delivering successful improvements for business operations and team development. Resourceful manager with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering optimal results.

Skills
  • Patient interviewing skills
  • Reliable and trustworthy
  • People skills
  • Relationship building
  • MS Office
  • Organization
  • Data management
  • Customer service
  • Problem resolution
  • Team building
  • Project planning
  • EPIC
Experience
Patient Access Manager, 11/2013 to Current
Children's National Medical Center Greenbelt, MD,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Manage and train Patient Access Specialist team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Mapped processes flows and developed improvement strategies.
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
  • Contributed to development, planning and completion of project initiatives.
  • Provided IT and software trouble-shooting support to rest of the organization.
Patient Access Supervisor, 08/2007 to 11/2013
Conway Regional Medical Center Dardanelle, AR,
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Assembled registration paperwork and placed identification bands on patient.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Created training manual for all employees to use as reference guide.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Coached and mentored 60 staff members through constructive feedback to develop long-term career goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Provided ongoing training to address staff needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Patient Access Specialist, 09/1992 to 08/2007
Riverview Hospital Westfield, IN,
  • Obtained health, financial and religious information from patients at the time of admission.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Called insurance companies and verified patient coverage.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Assembled registration paperwork and placed identification bands on patient.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Education and Training
High School Diploma: , Expected in
to
Blair High School - Blair, NE,
GPA:
: , Expected in
to
University Of Nebraska - Lincoln - Lincoln, NE
GPA:
: , Expected in
to
University Of Nebraska At Omaha - Omaha, NE
GPA:
Certifications
  • EPIC Revenue Cycle Management

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How this resume score could be improved?

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Blair High School
  • University Of Nebraska - Lincoln
  • University Of Nebraska At Omaha
Job Titles Held:
  • Patient Access Manager
  • Patient Access Supervisor
  • Patient Access Specialist
Degrees
  • High School Diploma

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