Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Patient-focused Office coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

  • Analytical
  • Reliable and trustworthy
  • Training & Development
  • Critical thinking
  • Coordination
  • Supervision
  • Customer service
  • Insurance company knowledgeable
  • Appointment scheduling
  • Knowledge of medical terminology
  • Medical software applications
  • Healthcare coding competency
  • Medical records management
  • Scheduling and calendar management
  • Event coordination
  • Multitasking
  • Work ethic
  • Friendly, positive attitude
10/2020 to 02/2021
Patient Access Manager Catholic Medical Center Manchester, NH,

I am responsible for overseeing all functions of the patient access services staff to ensure patient safety and satisfaction as it relates to registration and admission, and to optimize the facility's financial performance.

  • Scheduled patient appointment and procedures with Medent.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Created agendas and communication materials for team meetings.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
07/2019 to 01/2020
Clinic Manager-Rheumatology/ Plastic Surgery Samaritan Medical Center City, STATE,
  • Responsible for directing Clinic staff in their provision of safe, effective and appropriate patient care.
  • Ensured quality of care was delivered in accordance with established policies/procedures and process/outcomes standards; regulatory and accreditation requirements; philosophy, goals, objectives and mission of the hospital.
  • Supervised and scheduled site nurses, MA's and clerical support staff, along with assisting physicians and other clinicians in developing operating schedules for clinic.
  • Prioritized and coordinated all staff activities including patient flow, nursing assignments, patient scheduling, time-cards for over ten staff members and payroll.
  • It was important to work closely with hospital support departments including medical records, coding, billing and compliance.
  • Participated in strategic planing process and implemented various elements such as creating fiscal budgets and abiding by NY laws and regulations for a Article 28 facility.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
04/2007 to 07/2019
Office Coordinator/Manager St. Joseph's Physicians Cardiology, NY Heart Center City, STATE,
  • Managed all clerical and administrative duties for several satellite Cardiology/ EP offices.
  • This included checking patients in/out, insurance verification and obtaining prior-authorization of diagnostic testing and hospital procedures.
  • Scheduled routine follow up's, outgoing referrals to Specialists, diagnostic testing and coordinated between six locations to make sure patients needs were met.
  • Managed and completed all medical records requests, SSI claims and medical necessity forms.
  • Hired and coordinated training of new employees which included nursing staff, clerical staff and Mid-level providers.
  • This required travel to many satellite offices throughout the North Country and Syracuse.
  • Under direct supervision of 10 Cardiologist and 1 Electrophysiologist; this required me to attend hospital meetings, coordinate call schedule's with local hospitals and be the liaison between many Upstate hospitals and Physicians.
  • Found great rewards with this position and truly enjoyed making positive experiences in peoples lives.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Oversaw technical, operational, clerical and customer service support in Cardiology office environment.
04/2005 to 02/2007
  • This position entailed efficient, expedient and accurate scheduling of hospital procedures for six Electrophysiologist throughout nine cities in Texas.
  • Coordinate multiple procedures with physicians that are not EP physicians, I.e. TEE, Heart Cath.
  • Notify appropriate device reps, Cath reps, and/or mapping reps for procedures.
  • It entailed constant interaction with Physicians, patients, families, healthcare team members and various Hospital departments in order to achieve a high degree of physician and patient satisfaction.
  • Scheduled outpatient diagnostic test such as SAEKG, Cardiac MRI, VQ Scans, etc..
  • Provided patient education regarding procedure/medication instructions both pre and post OP.
  • Obtain precertification or referral from patients' insurance company.
  • Follow up with multiple-hospital's to check patient status (out-patient or in-patient).
  • Maintain hospital patient list for physicians and update on daily basis as to patient status, room number, and new consultations.
  • Coordinate flights to outreach locations weekly; faxing of orders and EKG's prior to flight
  • Work closely with the research foundation of device implants and ablation producers.
Education and Training
Expected in
Certified Professional Coder:
Bryant And Stratton College - Syracuse, NY,

Nationally Certified through the AAPC

Member ID- 010XXX37 Exp. 5/22

Expected in
Associate of Arts: Office Technology/Human Services
Jefferson Community College - Watertown, NY

I have 52 credit hours towards my Associate's Degree.

Expected in
High School Diploma:
South Jefferson Central School - Adams, NY,

Certified Professional Coder, (CPC) -( ICD-10 )


ID#: 010XXX37

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School Attended

  • Bryant And Stratton College
  • Jefferson Community College
  • South Jefferson Central School

Job Titles Held:

  • Patient Access Manager
  • Clinic Manager-Rheumatology/ Plastic Surgery
  • Office Coordinator/Manager
  • EP Procedure Scheduler


  • Certified Professional Coder
  • Associate of Arts
  • High School Diploma

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