- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
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Over 13 years of workforce experience in several roles, sales, cook, server, and registrar, Team Leader, Supervisor and Manager. All of which involve direct customer interaction. The past 5 years have been spent as a leader in the healthcare industry. Hard-working leader experienced in leading teams, delivering results, and exceeding expectations. Creative and motivated leader, skilled in Productivity improvement, employee growth concepts and best practice strategies. Charismatic, detailed focused, and empathetic when it comes to communication with team-members. Which allows for best-in-class employee satisfaction. Knowledgeable and dedicated to making sure all customer needs are met and exceeded. Solid team player with outgoing, positive demeanor and proven skills in working in a team setting. Motivated to maintain customer satisfaction and contribute to company success. A Goal-oriented leader with a proven tracker record of success in meeting and exceeding organizational goals, leadership development, and inter-departmental communication and process implementation. Specializing in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.
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Children's National Medical Center – Landover, MD,
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Manage teams as big as 32 employees, overseeing hiring, training, and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins resulting in profits 105% over year prior.
- Supervised employees and assessed performances to determine training needs and define accurate plans for improving employee output.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Children's National Medical Center – Upper Marlboro, MD,
- Collaborate with other departments to establish new processes, policies, and guidelines to ensure more efficient and effective workflows.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Reviewed and resolved all patient complaints, established process to resolve complaints in real time improving out patient satisfaction score from 67% to 84% in 1 year.
- Developed new collection practices resulting 6% increase in upfront collections.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions leading to 8% reduction in registration errors,
Education Affiliates – GA, State,
- Consistently collected payments exceeding $10,000/month, compared to goal of $6,800/month.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Handled complaints and resolved conflicts involving facilities or amenities.
The One Group – Los Angeles, CA,
- Maintain sanitation standard of workplace.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Greeted and maintained relationships with regular customers.
- Reviewed order with customer, entered order accurately, reducing food cost by 2.7% on every shift worked.
J.M. TATE HIGH SCHOOL - Gonzales, FL
- Exceeded annual department collection goal of $4.5 million consistently. Interviewed over 150 people; hired and trained over 50 employees, 5 of which went on to leadership roles and I have led teams as large as 32 members to success. Consistently helped staff operate over 98% work accuracy, compared to a organizational goal of 95%. Implemented new processes within an area of the department, resulting in a 47% improvement in metrics. Maintained a data entry accuracy standard of 99% compared to the organizational goal of 95%.
- Certified High Performer- The High Performance Academy, 2020
- Modlenetics Leadership development- -2017
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School Attended
- J.M. TATE HIGH SCHOOL
Job Titles Held:
- Patient Access Manager
- Patient Access Supervisor
- Registrar
- Server
Degrees
- High School Diploma
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