Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dependable Patient Representative serving the diverse needs of patients through active communication and responsive engagement with healthcare services. Also an experienced Customer Service Agent with a history of driving business and meeting client needs. Looking to contribute to the success of a new team.

  • Medical Terminology
  • Administrative and Office Support
  • Patient Health Information Access
  • Conflict Resolution
  • Data Entry
  • Team Leadership
  • 10 Key
  • MS Office
  • Spreadsheet Tracking
  • Insurance Form Processing
Work History
Patient Access Liaison Health Alliance Of Hudson Valley Valhalla, NY,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Handled incoming calls for primary care, internal medicine and pediatric clinics
  • Responsible for scheduling patients
  • Process medication refills, triages messages and afterhours phone calls
Medical Billing Representative Rochester General Health System Canandaigua, NY,
  • Posted and adjusted payments from insurance companies.
  • Precisely evaluated and verified benefits and eligibility.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Gathered information from multiple sources to simplify billing and organize accounts.
  • Medicaid Billing Project in excel spreadsheet
  • Re-billed over 10,000 Medicaid patients in Epic
  • 8-week contract job
Admission Specialist II Transdevna West Covina, CA,
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process.
  • Received medical records from social workers at hospitals and got their dialysis set up with nearest DaVita.
  • Answered phones, called prospects and handled initial email contacts for applicants.
  • Developed and maintained business relationships with referring agencies to increase business opportunities.
  • Performed filing, billing and routing messages to appropriate people.
  • Had an average case load of 30 patients daily, we're I would monitor and place patient within 4-6 days in dialysis center.
  • Handled insurance verification for commercial and non-commercial insurance and Medicare.
Customer Service Specialist EmCare City, STATE,
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Received medical images and patient information from the hospitals and prepared the file and images for the radiologist.
  • Assisted the Radiologist in getting proper medical information and medical images to ensure report was accurate.
  • Took incoming calls from all Radiology Technicians and Registered Nurses In ER. Received and submitted emails daily.
  • Complied with all HIPPA regulations.
Expected in to to
Diploma :
Green Mountain High School - Lakewood, CO

Graduated 05/1998

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Resume Overview

School Attended

  • Green Mountain High School

Job Titles Held:

  • Patient Access Liaison
  • Medical Billing Representative
  • Admission Specialist II
  • Customer Service Specialist


  • Diploma

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