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Patient Access Director Resume Example

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PATIENT ACCESS DIRECTOR
Summary

Looking to obtain an upper level management position in a growing organization.

Experience
Community Healthcare Services October 2015 to Current Patient Access Director
Shelbyville, TN
Implemented changes within the Patient Access Department to be in compliance with JACHO and EMTALA regulations.
Conducted daily, monthly, and quarterly audits on registrations by employees to see where weaknesses and strengths are.
Conducted monthly staff meetings to go over changes within the department and do extra training to staff.
Implemented Point of Service card in order to improve collections in the facility.  Was last in division, currently ranked 2nd with collections.
Worked Unbilled reports, Policy Error Report, Point of Service Report, Occurrence Code Report, Medicare Secondary Questionnaire Report.
Implemented process to improve wait time in the main admissions for patients waiting for registration.
Implemented bedside registration in the Emergency Room.

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Parallon/HCA October 2014 to October 2015 Patient Access Manager
Dickson, TN
  • Instrumental in establishing and maintaining Natchez's Free Standing Emergency Room.
  • Created Prompt Pay Discount Cards.
  • implemented full bedside registration to include bedside collections.
  • Maintaining monthly standard for collections for Emergency Room and Main Admitting.
  • Reduced TAT Report metrics from over 10% to currently 3.90%.
  • Implemented uniforms within the department and within hospital guidelines.
  • Expanded processes regarding employee concerns and upcoming department changes.
  • Ensure adequate scheduling at all times in Emergency Department, Main Admitting, Natchez's Imaging and Emergency Department.
  • Served as liaison between upper level management and clinical staff at Horizon Medical Center Emergency Room and Parallon staff.
  • Assisted in implementing program to ensure all customer complaints are answered within 24 to 48 hours.
Conifer Health Solutions University of Louisville Hospital September 2008 to September 2014 Admission Specialist III/Team lead Emergency Room
Louisville, KY
  • Served on Access Committee to develop more comprehensive and invasive processes to supply better patient care.
  • Team Leader for entry level patient access representatives this included, peer review hiring, holding monthly meeting.
  • Conducting audits and giving feedbacks on issues that needed to be addressed.
  • Provided coaching on how to review, and collect on patient's insurance provider.
  • Worked on daily, weekly, and monthly reports.
  • Worked as hospital administrator controlling bed control, and working closely with physicians and nurses to provide accurate data for appropriate authorization.
Ireland Army Hospital June 2006 to March 2008 Unit Secretary Emergency Room
Fort Knox, KY
  • Responsible for sending faxes, making copies, ordering supplies for the unit, answering and directing calls.
  • Inputting physician's order requests.
  • Organized patient's chart, and taking them apart upon discharge, filed lab test, diagnostic results, and related information.
  • Work with all members of the care team doctors, nurses, and often was a liaison between the care team.
Hardin Memorial Hospital August 2001 to September 2005 Patient Access Representative
Elizabethtown, KY
  • Trained employees on the financial aspects of their job, and the different requirements needed to perform their job.
  • Registered patients into computer system for medical treatment; verified patients demographics and Insurance Benefits.
  • Served on the medical records committee to try and eliminate duplicate medical records.
Education
American Intercontinental University 11/2008 Master of Arts: Business/Healthcare Administration Hoffman, IL
Associate Degree
Bachelor's Degree, and Master's Degree
Skills

Meditech, Host, Artivia, Kronos, Lawson, Taleo, Facility Scheduler, Microsoft Office Applications.

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Resume Overview

Companies Worked For:

  • Community Healthcare Services
  • Parallon/HCA
  • Conifer Health Solutions University of Louisville Hospital
  • Ireland Army Hospital
  • Hardin Memorial Hospital

School Attended

  • American Intercontinental University

Job Titles Held:

  • Patient Access Director
  • Patient Access Manager
  • Admission Specialist III/Team lead Emergency Room
  • Unit Secretary Emergency Room
  • Patient Access Representative

Degrees

  • Master of Arts : Business/Healthcare Administration
    Associate Degree
    Bachelor's Degree, and Master's Degree

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