Objective: An opportunity in the Health Information Department within your facility which will enable me to perform my professional practical experience and provide the highest level of service.
Excellent Written/Oral Communication
AHIMA Member, 2013
Excellent Customer Service Skills
Able to efficiently work independently and as a part of a team
Skilled in EPIC, Eagle Software, Dentrix, Axium, Windows
Patient Access AssociateJul 2013 to Current Rochester General Hospital － Rochester, NY
Received co-payments and verified insurance coverage.
Explain and obtain signatures on admission, clinical and financial forms.
Interview patients to accurately obtain all pertinent information required.
Obtained and entered all pertinent patient demographic and financial information accurately.
Dental AssistantJan 2013 to Mar 2013 East Avenue Dentistry － Rochester, NY
Assisted in adult and pediatric dentistry, 4-handed dentistry, extractions and charting Assisted in delivery of dentures, bridges, root canals and placement of sealants 300+ hours of clinical experience from interning through school Sterilized and disinfected dental equipment in order to prepare for procedures Instructed patients on general oral hygiene, as well as post-operative care Responsible for digital radiography.
Customer ServiceDec 1998 to Mar 2001 Charter One Bank － Rochester, NY
Provided courteous, timely and professional customer service Accurately and efficiently processed and recorded routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers Promoted and counseled customers on the bank's products and services Answered inquiries regarding checking and savings accounts and other bank related products Successfully resolved issues and problems with customer's accounts Initiated and opened new accounts.
Education and Training
Associate of Science, Liberal Arts General StudiesMay 2012Monroe Community College － Rochester, NY
+ Dental Assisting Certificate
Associate of Applied Science, Health Information Technology2014Alfred State － Alfred, NY