UCF College Graduate with over 10 years of experience looking to further my career using my expertise in IT and customer service to join a team that provides critical support that contributes to the overall organizational success.
Over 3 years experience in providing frontline IT support for windows based computers and basic networking applications as well as software applications including Salesforce, Quickbooks, NetSuite, Sage, Orderpoint, and Shopify.
Talented communicator, planner and problem-solver with versatility to deal with all types of knowledge levels including internal experts as well as customers who have little to no technical knowledge.
Resilient and adaptable in dynamic, high pressured environments and able to meet high output demands.
Avid learner and willing to accomplish any challenge.
IT, Customer Service and Inventory Manager, 09/2017 to Current Hell's Bay Boatworks - Titusville, Florida
Responsible for IT Support, Customer Service and Inventory Management for a small business.
Delivered onsite technical support for 28 employees.
Configured hardware and software to set up work stations for employees.
Installed, modified and repaired software and hardware to resolve technical issues.
Provide Tier 1 IT support to non-technical internal users.
Key Liaison for both Internal and External Customers assisting customers in identifying issues and explaining solutions to restore service and functionality.
Serve customers in-store, by telephone and by email to troubleshoot issues andprovide solutions.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Managed over $10 Million in inventory and 3 Service employees for a prominent Boat Manufacturer.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Created support documentation that improved ability to forecast labor needs and improved profitability as well as customer satisfaction and retention.
Owner/Fly-Fishing Guide, 12/2015 to Current Current Outdoors - Oak Hill, Florida
Dedicated captain, guide, and boat operator.
Learned all facets of running a small business.
Built personal relationships with guests to promote positive experiences.
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Companies Worked For:
Hell's Bay Boatworks
Mudhole Custom Tackle
University of Central Florida
Job Titles Held:
IT, Customer Service and Inventory Manager
Sales & Marketing Specialist
Assistant Manager, Warehouse Logistics
Bachelor of Science : : Criminal Justice , 12/2016
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