Parts & Service Manager/Production Assistant Resume Example Hell's Bay Boatworks

PARTS & SERVICE MANAGER/PRODUCTION ASSISTANT

Skills

Professional Summary

UCF College Graduate with over 10 years of experience looking to further my career using my expertise in IT and customer service to join a team that provides critical support that contributes to the overall organizational success.
Over 3 years experience in providing frontline IT support for windows based computers and basic networking applications as well as software applications including Salesforce, Quickbooks, NetSuite, Sage, Orderpoint, and Shopify.
Talented communicator, planner and problem-solver with versatility to deal with all types of knowledge levels including internal experts as well as customers who have little to no technical knowledge.
Resilient and adaptable in dynamic, high pressured environments and able to meet high output demands.
Avid learner and willing to accomplish any challenge.

Work History

IT, Customer Service and Inventory Manager, 09/2017 to Current
Hell's Bay Boatworks - Titusville, Florida

Responsible for IT Support, Customer Service and Inventory Management for a small business.
Delivered onsite technical support for 28 employees.
Configured hardware and software to set up work stations for employees.
Installed, modified and repaired software and hardware to resolve technical issues.
Provide Tier 1 IT support to non-technical internal users.
Key Liaison for both Internal and External Customers assisting customers in identifying issues and explaining solutions to restore service and functionality.
Serve customers in-store, by telephone and by email to troubleshoot issues andprovide solutions.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Managed over $10 Million in inventory and 3 Service employees for a prominent Boat Manufacturer.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Created support documentation that improved ability to forecast labor needs and improved profitability as well as customer satisfaction and retention.

Owner/Fly-Fishing Guide, 12/2015 to Current
Current Outdoors - Oak Hill, Florida

Sales & Marketing Specialist, 02/2017 to 09/2017
Renzetti - Titusville, FL

Responsible for Sales and Marketing including Website development and maintenance.
Built partnerships with vendors and retail stores to ensure Renzetti's product line was readily available and a top choice of retailers.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Managed Warehouse logistics.
Handled Show and Event Management including set up and trouble shooting technology needed for live events and demonstrations using Apple products.

Assistant Manager, Warehouse Logistics, 11/2010 to 02/2017
Mudhole Custom Tackle - Oviedo, Florida

Key personnel in warehouse logistics for a large retailer of fishing supplies with high volume and massive inventory.
Completed detailed inventory counts to verify stock levels, address discrepancies and forecast future needs.
Handled customer service by dealing with complaints and answering order or product related questions.
After hours Shift manager responsible for troubleshooting all Hardware, Software, Network and connectivity issues for my team members.
Trained team members in successful strategies to meet operational targets and effective use of inventory management software.
Assisted in instruction of Rod Building and Fly Tying seminars traveling through out the country to teach customers rod building technics.
Responsible for setting up and troubleshooting needed technology for events using Mac Computers, IPads and Apple TV.
Assisted with set up and production of Facebook and Instagram Live events and supported customers by trouble shooting connectivity issues.

Education

Bachelor of Science: : Criminal Justice, 12/2016University of Central Florida - Orlando, Florida

Certifications

USCG certified captain for Uninspected Passenger Vessels (OUPV), 6 Passenger

CPR and First Aid certified

Resume Overview

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