Parts & Service Manager/Production Assistant Resume Example
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PARTS & SERVICE MANAGER/PRODUCTION ASSISTANT
Skills
- Technical Support Analyst
- Customer Service Specialist
- Inventory Management
Professional Summary
- UCF College Graduate with over 10 years of experience looking to further my career using my expertise in IT and customer service to join a team that provides critical support that contributes to the overall organizational success.
- Over 3 years experience in providing frontline IT support for windows based computers and basic networking applications as well as software applications including Salesforce, Quickbooks, NetSuite, Sage, Orderpoint, and Shopify.
- Talented communicator, planner and problem-solver with versatility to deal with all types of knowledge levels including internal experts as well as customers who have little to no technical knowledge.
- Resilient and adaptable in dynamic, high pressured environments and able to meet high output demands.
- Avid learner and willing to accomplish any challenge.
Work History
IT, Customer Service and Inventory Manager, 09/2017 to Current
Stanley Black & Decker, Inc. - San Antonio , TX
Stanley Black & Decker, Inc. - San Antonio , TX
- Responsible for IT Support, Customer Service and Inventory Management for a small business.
- Delivered onsite technical support for 28 employees.
- Configured hardware and software to set up work stations for employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provide Tier 1 IT support to non-technical internal users.
- Key Liaison for both Internal and External Customers assisting customers in identifying issues and explaining solutions to restore service and functionality.
- Serve customers in-store, by telephone and by email to troubleshoot issues and provide solutions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over $10 Million in inventory and 3 Service employees for a prominent Boat Manufacturer.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Created support documentation that improved ability to forecast labor needs and improved profitability as well as customer satisfaction and retention.
Owner/Fly-Fishing Guide, 12/2015 to Current
Current Outdoors - City , STATE
Current Outdoors - City , STATE
- Dedicated captain, guide, and boat operator.
- Learned all facets of running a small business.
- Built personal relationships with guests to promote positive experiences.
Sales & Marketing Specialist, 02/2017 to 09/2017
Renzetti - City , STATE
Renzetti - City , STATE
- Responsible for Sales and Marketing including Website development and maintenance.
- Built partnerships with vendors and retail stores to ensure Renzetti's product line was readily available and a top choice of retailers.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Managed Warehouse logistics.
- Handled Show and Event Management including set up and trouble shooting technology needed for live events and demonstrations using Apple products.
Assistant Manager, Warehouse Logistics, 11/2010 to 02/2017
Mudhole Custom Tackle - City , STATE
Mudhole Custom Tackle - City , STATE
- Key personnel in warehouse logistics for a large retailer of fishing supplies with high volume and massive inventory.
- Completed detailed inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Handled customer service by dealing with complaints and answering order or product related questions.
- After hours Shift manager responsible for troubleshooting all Hardware, Software, Network and connectivity issues for my team members.
- Trained team members in successful strategies to meet operational targets and effective use of inventory management software.
- Assisted in instruction of Rod Building and Fly Tying seminars traveling through out the country to teach customers rod building technics.
- Responsible for setting up and troubleshooting needed technology for events using Mac Computers, IPads and Apple TV.
- Assisted with set up and production of Facebook and Instagram Live events and supported customers by trouble shooting connectivity issues.
Education
Bachelor of Science: : Criminal Justice, 12/2016University of Central Florida - City
Certifications
USCG certified captain for Uninspected Passenger Vessels (OUPV), 6 Passenger
CPR and First Aid certified
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Resume Overview
School Attended
- University of Central Florida
Job Titles Held:
- IT, Customer Service and Inventory Manager
- Owner/Fly-Fishing Guide
- Sales & Marketing Specialist
- Assistant Manager, Warehouse Logistics
Degrees
- Bachelor of Science : : Criminal Justice , 12/2016
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