Parts Sales Associate Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Customer Service Manager with over 20 years of experience in various industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Has various software knowledge of data verification techniques and salesmanship strategies. Skilled at maintaining long-term relationships with clients and increasing profits. Brings a "whatever it takes" mentality to all tasks.

  • Quality assurance
  • Package labeling
  • Payment collection
  • Recordkeeping skills
  • Promotional sales events
  • Sales strategies
  • Product loading
  • Staff management
  • Quality control enhancement
  • Safety and compliance
  • Issues resolution
  • Analytical skills
  • Multitasking abilities
  • Teamwork
  • Customer service
  • Responsible
  • Detail-oriented
  • Excellent work ethic
  • Flexible & Adaptable
  • Vehicle operations knowledge
Work History
04/2019 to 10/2020 Parts Sales Associate Cornell Pump Company | Clackamas, OR,
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders
  • Used Lizzy Software to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
08/2013 to 04/2019 Warehouse/Transportation Manager Proofpoint Inc | Utah, IN,
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Organized records of vehicles, schedules and completed orders
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
  • Formed strategic partnerships, established metrics and participated in complex negotiations
06/2007 to 08/2013 Landscape Forman Yard Keepers | City, STATE,
  • Worked with customers to develop designer landscaping plans with budgets in excess of $50,000.
  • Answered questions and addressed concerns from customers, typically returning voice mail messages within 12-24 hours.
  • Established and enforced procedures and work standards, promoting team performance and safety
  • Analyzed any lawn and garden issues and recommended effective solutions.
  • Arranged winter decorations, including holiday lights, wreaths and garlands.
  • Kept detailed progress records to hit strict deadlines and adjust plans
  • Installed irrigation systems, rock gardens and ponds according to customer specifications to simplify watering needs
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
  • Delegated daily landscaping tasks for installations, repairs and regular maintenance
  • Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds
09/2004 to 06/2007 Account Manager Novastar Mortgage | City, STATE,

Started as: Customer Service Coordinator:

  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Supported Account managing over 10 team members resolving 1000+ customer issues every day.

Promoted to: Funding Coordinator:

  • Produced and submitted completed loan packages to title and escrow professionals.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Reviewed and validated details of loan applications and closing documentation.
  • Conducted pre-funding and funding activities for over 150+ monthly applications.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Consulted with outside vendors to identify and resolve loan closing issues.

Promoted to Account Manager:

  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Expected in 1989 High School Diploma | Bedford High School, Bedford, OH GPA:
Additional Information

Served in the U.S. Navy from 1991-1995 - Aircrew Survival Equipmentman

References available upon request.

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Resume Overview

School Attended
  • Bedford High School
Job Titles Held:
  • Parts Sales Associate
  • Warehouse/Transportation Manager
  • Landscape Forman
  • Account Manager
  • High School Diploma

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