Detail-oriented parts sales manager with 9 years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet parts sales initiatives. Self-motivated and organized professional building lasting relationships with customers.
Proficient parts sales manager familiar with a wide range of parts catalogs and computer database systems. Results-focused and outgoing with background in GM and Commercial models, parts and maintenance needs. Highly efficient and hardworking.
Skills
Catalog familiarity
Inventory auditing
Delivery coordination
Problem-solving skills
Coordinating paperwork
Invoice processing
Maintenance schedules
Training and coaching
Reviewing deliveries
Vendor relations
Technical acumen
Forklift operation
Clean driving record
Ordering parts
Delivery order fulfillment
Complaint handling
Promotional planning
Experience
Parts Sales Associate, 03/2021 to 01/2022 Rush Enterprises – Dalhart, TX,
Operated point of sales and parts lookup computer systems.
Opened crates to replenish stocked items in proper aisles.
Reviewed special orders with service writer and mechanics to guarantee efficient delivery.
Received and stocked incoming merchandise, arranging items in correct locations.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Gathered pertinent information to place orders for service department, customers and shop mechanics.
Used forklifts, pallet jacks, hand truck equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
Professional OTR Truck Driver, 03/2012 to 11/2016 International Trucks – Washington, DC,
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Loaded, balanced and secured product to safely transport goods.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Hooked and unhooked trailers from tractor and converter dollies.
Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
Utilized pallet jacks and forklifts to load and unload materials off trucks.
Delivered customer orders to homes and places of business within established time frames.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Logged driving hours and fuel usage data on time to keep reports current.
Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
Maintained safe driving habits to protect property and general public on roadways.
Conducted daily DOT pre-trip inspections according to set checklist.
Applied defensive driving and safety techniques to prevent accidents.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Obtained and maintained proper delivery authorization and pickup documentation.
Parts Sales Manager, 12/2000 to 03/2008 AutoZone – City, STATE,
Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
Conducted complimentary battery checks, various parts testing and wiper installations.
Managed knowledgeable and professional 7 member parts sales team that delivered right parts to customers quickly and secured great deals on top-quality out-of-stock parts.
Executed product expertise and department process improvements to meet organizational goals.
Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
Received, examined and reshelved returned parts.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Managed employee schedules and daily assignments.
Performed scheduled inventory audits per to verify accuracy and product availability.
Education and Training
High School Diploma: , Expected in 06/1993 Normal Community High - Normal , IL GPA:
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