Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Detail-oriented parts sales manager with 9 years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet parts sales initiatives. Self-motivated and organized professional building lasting relationships with customers.

Proficient parts sales manager familiar with a wide range of parts catalogs and computer database systems. Results-focused and outgoing with background in GM and Commercial models, parts and maintenance needs. Highly efficient and hardworking.

  • Catalog familiarity
  • Inventory auditing
  • Delivery coordination
  • Problem-solving skills
  • Coordinating paperwork
  • Invoice processing
  • Maintenance schedules
  • Training and coaching
  • Reviewing deliveries
  • Vendor relations
  • Technical acumen
  • Forklift operation
  • Clean driving record
  • Ordering parts
  • Delivery order fulfillment
  • Complaint handling
  • Promotional planning
Parts Sales Associate, 03/2021 to 01/2022
Rush EnterprisesDalhart, TX,
  • Operated point of sales and parts lookup computer systems.
  • Opened crates to replenish stocked items in proper aisles.
  • Reviewed special orders with service writer and mechanics to guarantee efficient delivery.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Gathered pertinent information to place orders for service department, customers and shop mechanics.
  • Used forklifts, pallet jacks, hand truck equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
Professional OTR Truck Driver, 03/2012 to 11/2016
International TrucksWashington, DC,
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded, balanced and secured product to safely transport goods.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Delivered customer orders to homes and places of business within established time frames.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
  • Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Obtained and maintained proper delivery authorization and pickup documentation.
Parts Sales Manager, 12/2000 to 03/2008
AutoZoneCity, STATE,
  • Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
  • Conducted complimentary battery checks, various parts testing and wiper installations.
  • Managed knowledgeable and professional 7 member parts sales team that delivered right parts to customers quickly and secured great deals on top-quality out-of-stock parts.
  • Executed product expertise and department process improvements to meet organizational goals.
  • Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
  • Received, examined and reshelved returned parts.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Managed employee schedules and daily assignments.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
Education and Training
High School Diploma: , Expected in 06/1993
Normal Community High - Normal , IL

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  • Normal Community High

Job Titles Held:

  • Parts Sales Associate
  • Professional OTR Truck Driver
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  • High School Diploma

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