Well-coordinated Parts counterman possessing extensive knowledge of different automotive parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.
Skills
Parts ordering and management
Process improvement
Proficient in ERA ignite
Goal Setting
Vehicle operations knowledge
Customer relationship development
Order picking and processing
Coordinating Paperwork
Problem resolution
Business Development
Proficient in Parts Trader
Improving customer satisfaction
Team collaboration
Excellent customer service
Merchandising operations
Improving Customer Satisfaction
Work History
05/2017 to Current
Parts Sales AssociateBowser Automotive, Inc. – Beaver Falls, PA,
Ordered parts from various distributors to fulfill demands.
Assisted customers in finding appropriate parts promptly.
Maintained extensive understanding of common problems with vehicle and methods for repair.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Completed all sales and service documentation for customer and business records and provided receipts of purchase.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Organized parts storage and stocked inventory according to established guidelines.
Researched vehicles and parts via physical catalogs and electronic means.
Ordered parts for customers, repair shops and service department for use in diagnosis and repair of vehicle.
Adhered to company guidelines for performance and compliance.
Maintained clean and neat parts counter and sales floor.
Reached out to vendors outside usual network to find parts not available from traditional sources.
10/2015 to 04/2017
Express Lube ForemanSun Devil Auto – Glendale, AZ,
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Organized ongoing maintenance schedules to boost system performance.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Supervised daily operations, including employee performance, preventive maintenance and safety.
Developed and implemented employee incentive programs to promote top performance.
Created work schedules and set up training for Six employees working on vehicle.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Managed efficient teams of up to Six employees.
Rolled out improved training programs for maintenance employees.
Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
to
Automotive TechnicianKen Garff – Des Moines, IA,
Maintained cleanliness, safety and efficiency of garage.
Completed customer orders and warranty services according to manufacturer specifications.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Delegated jobs to subordinates and monitored quality of work.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Worked on Chevrolet vehicles to repair engines, transmissions and electrical systems.
to
Automotive Service TechnicianJaguar Of Shreveport – City, STATE,
Located and removed defective parts for skilled adjustment, repair or replacement.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Worked on Jaguar vehicles to repair engines, transmissions and electrical systems.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Changed, rotated and balanced tires.
Used specialized tools to detect leaks in gas and refrigerant systems.
Completed customer orders and warranty services according to manufacturer specifications.
Maintained cleanliness, safety and efficiency of garage.
Education
Expected in
Associate of Arts: Automotive Technology Northwest Louisiana Technical Community College - Shreveport, GPA:
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