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Parts Professional Resume Example

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PARTS PROFESSIONAL
Professional Summary

Dedicated for rapidly solving technical issues before operational interruptions occur. Takes ownership of company-wide technology performance metrics. Eager to collaborate with junior staff and external stakeholders to advance business goals and maintain streamlined operations. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement. Reliable Maintenance Supervisor offering 5 Years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved safety training. Maintenance team member bringing 8+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Work History
Parts Professional, 02/2020 to CurrentBuick GMC Of Rochester, Rochester, MN
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products
  • Read and interpreted diagrams and technical manuals to quickly locate correct parts
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects
  • Drove operational improvements which resulted in savings and improved profit margins
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders
  • Managed over 50 customer calls per day.' or, "Increased sales by 18%"
Automotive Service Writer, 12/2019 to CurrentSubaru Of Rochester, Rochester, MN
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Advised management members on customer issues or mechanical repair problems.
  • Implemented routine scheduled maintenance programs for established customers.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Organized and cleaned customer waiting area and refilled vending machine and coffee pot.
  • Delivered excellent customer service, resulting in consistent 976% customer satisfaction rating.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Squad Leader, 03/2010 to CurrentUS Army, Fort Snelling, MN
  • OCCUPATION: 42A, Human Resource Specialist
    PRIMARY OCCUPATION:
    ARMY, RESERVE:
    AUG 2015 - JAN 2020 (4 Years 5 Months)
    ARMY, RESERVE:
    JUL 2011 - AUG 2015 (4 Years 1 Month)
    ARMY, RESERVE:
    FEB 2011 - JUL 2011 (5 Months)
    ARMY, RESERVE:
    DEC 2010 - FEB 2011 (2 Months)
    DUTY OCCUPATION:
    ARMY, RESERVE:
    AUG 2015 - JAN 2020 (4 Years 5 Months)
    ARMY, RESERVE:
    JUL 2011 - AUG 2015 (4 Years 1 Month)
    ARMY, RESERVE:
    FEB 2011 - JUL 2011 (5 Months)
    SEP 2010 - DEC 2010 (3 Months)
    APR 2010 - AUG 2010 (4 Months)
    ARMY, RESERVE:
    DEC 2010 - FEB 2011 (2 Months)
    OCCUPATION DESCRIPTION FROM AMERICAN COUNCIL ON EDUCATION FOR: 42A
    (MOS-42A-001, Exhibit dates APR 2003 - JAN 2020)
    Participates in occupational classification and management of human resources; supervises activities including
    maintaining personnel records and processing personnel actions for service members and their families.
    VERIFICATION OF MILITARY EXPERIENCE AND TRAINING
    1. LAST NAME - FIRST NAME - MIDDLE NAME 2. PAY GRADE 3. YEAR(S) IN
    SERVICE
    KIRKHAM LUCAS E-5 2
    4. MILITARY SERVICE COMPONENT 5. DATE OF
    INFORMATION
    ARMY, RESERVE 2020 JAN 01
    6. EXPERIENCE AND TRAINING HISTORY (In reverse chronological order) AND RELATED INFORMATION
    EXPERIENCE HISTORY:
    VERIFICATION OF MILITARY EXPERIENCE AND TRAINING Page 1 of 41
    SKILL LEVELS UP TO 20: Prepares reports on staffing levels and status of personnel; evaluates personnel
    qualifications for special assignments; prepares and processes requests for transfer or reassignment; processes
    classification/reclassification actions; prepares orders and requests for orders; prepares and maintains officer and
    enlisted personnel records; prepares and reviews personnel casualty documents; monitors suspense actions; initiates,
    monitors, and processes personnel evaluations; transfers records; processes soldiers for separation and retirement;
    processes and executes personnel service center level procedures and actions; processes applications for officer
    candidate school, warrant officer flight training, and other training; processes recommendations for awards and
    decorations; processes bars to reenlistment and suspension of favorable personnel actions; initiates applications for
    passports and visas; monitors appointment of line of duty, survivor assistance, and summary court officers; processes
    line of duty investigations; processes deployment forms; prepares letters of sympathy to next of kin; types
    correspondence and forms in draft and final copy; posts changes to Army regulations and other publications; prepares
    and maintains files on automated data processing system; applies knowledge of provisions and limitations of
    Freedom of Information and Privacy acts.
    Provides technical guidance and training to subordinates.
    CREDIT RECOMMENDATION FROM AMERICAN COUNCIL ON EDUCATION FOR: 42A
    (MOS-42A-001, Exhibit dates APR 2003 - JAN 2020)
    Credit may be granted on basis of individualized assessment of student (9/04).
    OCCUPATION: 11B, Infantryman
    PRIMARY OCCUPATION:
    ARMY, RESERVE:
    JUN 2009 - DEC 2010 (1 Year 6 Months)
    ARMY, GUARD:
    JUL 2007 - JUN 2009 (1 Year 11 Months)
    DUTY OCCUPATION:
    ARMY, RESERVE:
    AUG 2010 - SEP 2010 (1 Month)
    ARMY, RESERVE:
    MAR 2010 - APR 2010 (1 Month)
    ARMY, GUARD:
    AUG 2006 - JUN 2009 (2 Years 10 Months)
    OCCUPATION DESCRIPTION FROM AMERICAN COUNCIL ON EDUCATION FOR: 11B
    (MOS-11B-006, Exhibit dates SEP 2004 - DEC 2014)
    Leads, supervises, and serves as member of infantry unit of 10-20 persons, employing individual weapons, machine guns, and anti -armor weapons in offensive and defensive ground combat.
    SKILL LEVEL 10: Uses individual infantry weapons; lays field wire; performs basic communications functions and
    operates communication equipment; utilizes camouflage to conceal weapons and personnel; constructs minor
    fortifications; performs land navigation; performs preventive maintenance on weapons, equipment, and some vehicles;
    makes verbal reports; administers first aid; operates wheeled vehicles to transport personnel, supplies, and equipment
TPM Coordinator, 03/2014 to 10/2019Mcneilus Truck MFG, Dodge Center, MN
  • Implemented office efficiency improvements to streamline task delegation
  • Observed employee fieldwork and usage of materials for quality and consistency
  • Integrated new technologies to meet area requirements
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis
  • Developed and managed project plans while providing status updates to management
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore
  • Drove operational improvements which resulted in savings of $20,000 monthly and improved profit margins
Education
Associate of Science, Automotive Technology, 2009
Universal Technical Institute of Illinois - Lisle, IL
  • Graduated with 3.0 GPA
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20-30 staff members.
  • Documented and resolved Machines maintenance which led to increasing productivity and reducing cost.
Certifications
  • Six Sigma White Belt
  • http://linkedin.com/in/lucas-kirkham-9a9794171
Skills
  • Customer service
  • Business Development
  • Parts ordering and management
  • Customer relationship development
  • Shelf stocking
  • Customer Relations
  • Technician support
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Resume Overview

Companies Worked For:

  • Buick GMC Of Rochester
  • Subaru Of Rochester
  • US Army
  • Mcneilus Truck MFG

School Attended

  • Universal Technical Institute of Illinois

Job Titles Held:

  • Parts Professional
  • Automotive Service Writer
  • Squad Leader
  • TPM Coordinator

Degrees

  • Associate of Science , Automotive Technology 2009

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