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parts counter sales representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Upbeat, customer-focused Sales Associate with 35 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Skills
  • Friendly and Helpful
  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Attention to Detail
  • Time Management
  • Decision Making
  • Cash Handling
  • Customer Assistance
  • Positive Customer Engagement
  • Store Opening and Closing
  • Flexible Hours
Experience
PARTS/Counter Sales Representative, 11/2017 to 01/2021
Cott CorporationGrand Prairie, TX,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Route Delivery Driver, 06/2015 to 12/2018
Auto Plus Pep BoysLake Worth, TX,
  • Followed DOT regulations and company safe driving guidelines and immediately reported safety hazards.
  • Verified delivery of items with customers and obtained proper signatures.
  • Drove vehicle along pre-determined route and delivered customer orders on-schedule.
  • Maneuvered vehicle into position at warehouse for unloading returns and loading new deliveries.
  • Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
  • Unloaded and reloaded delivery items.
  • Drove truckloads to customer sites daily and completed proper paperwork.
  • Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
  • Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
  • Developed solid connections with customers to promote products.
  • Delivered customer orders and collected payments to keep accounts current.
SENIOR PARTS SPECIALIST, 07/2003 to 01/2015
International Institute Of New EnglandBoston, MA,
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Maintained parts system with current order and sales data.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Operated point of sales and parts lookup computer systems.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Received, examined and reshelved returned parts.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Opened crates to replenish stocked items in proper aisles.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
  • Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
Manager of Operations, 12/1996 to 04/2002
Pick-n-pull Auto And Truck Dismantlers, ACity, STATE,
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Addressed customer concerns with suitable solutions.
  • Enforced federal, state, local and company rules for safety and operations.
  • Presented performance and productivity reports to supervisors.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Responded to information requests from superiors, providing specific documentation.
  • Supported accident investigations and prepared related paperwork.
Education and Training
: Automotive Technology, Expected in
Merced College - Merced, CA
GPA:

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Resume Overview

School Attended

  • Merced College

Job Titles Held:

  • PARTS/Counter Sales Representative
  • Route Delivery Driver
  • SENIOR PARTS SPECIALIST
  • Manager of Operations

Degrees

  • Some College (No Degree)

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