Technical Support Engineer with a keen eye for innovative solutions seeks opportunity to bring many years experience to a growing tech firm. Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Experienced Fabricator knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Responsible and hardworking warehouse Assembler who can collaborate with a team and produce quality work on tight deadlines. Assembler with 17 years experience in plastics manufacturing and warehouses. Proficient in blueprint interpretation. Motivated truck driver specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Currently possesses a State of AL Class A CDL with Doubles and Triples endorsements, as well as experience in pallet jack and forklift operation.
Skills
Skilled in call center operations
Warehouse and manufacturing operations
Sales expertise
Product knowledge
Four-wheeled hand truck
Class A CDL aquired
Assembly line production
Chemical processing skillfulness
Microsoft applications skills
Various mechanical and electrical knowledge
Digital Marketing
Campaign Optimization
Food preparation experience
Proficient in customer service
Forklift operation
Project management
Network security
Microsoft Exchange
NGINX
Firewalls
Product stocking
Shipping and receiving background
Cash register operations
Opening and closing procedures
Shipment processing
Adapt to diverse groups
Excellent people skills
Problem-solving skills
Methodical and organized
Data interpretation and analysis
Valid AL driver’s license
Chemical cleaners
Organized and efficient server
Hand/power tools
Internet research
Commercial construction
Institutional and batch cooking
Hospitality and service industry background
Ability to de-escalate clients in another vulnerable emotional state
Able to recognize individuals under the influence
Excellent organizational skills
Excellent team player and community builder
Experience with diverse populations
Work History
07/2016 to 11/2016
Parts ClerkFirst Vehicle Services – Hooker, OK,
Worked closely with team members to meet or exceed all customer service requirements.
Researched, troubleshot and resolved complex problems independently.
Described product to customers and accurately explained details and care of merchandise.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
05/2014 to 06/2016
Pressure WasherSqueegee Squad – Onalaska, WI,
Worked closely with team members to meet or exceed all customer service requirements.
Developed and tested new product offerings.
Managed customers' expectations and experience to a high degree of customer satisfaction.
Trained end-users in correct hazardous material handling
Requisitioned new supplies and equipment.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Cleared drains and downspouts and cleaned gutters.
Loaded and unloaded building materials used for construction.
07/2013 to 03/2014
Food PreparationCulvers Restaurant – Fullerton, CA,
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
03/2011 to 10/2012
Parts InspectorRaytheon Technologies Corp – City, State,
Discarded and rejected products, materials and equipment that did not meet specifications.
Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints.
Identified and helped resolve production problems such as when Metall Ball Joints needed to be gauged and adjusted
Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
Routinely checked measuring equipment to resolve testing problems.
Presented clear, organized data in graphs, charts, tables and written reports.
Recorded defects and coordinated issue resolution with development team and functional leads.
Inspected and packaged products meticulously according to manufacturing specifications.
Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment
Tested Oracle middleware applications and logical access controls systems.
Education
Expected in 2001
High School Diploma: Munford High School - , GPA:
Autoshop coursework
Coursework includes: Speech and Communication, Sociology and Psychology
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