Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Technical Support Engineer with a keen eye for innovative solutions seeks opportunity to bring many years experience to a growing tech firm. Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team. Detail-oriented  with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Experienced Fabricator knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Responsible and hardworking warehouse Assembler who can collaborate with a team and produce quality work on tight deadlines. Assembler with 17 years experience in plastics manufacturing and warehouses. Proficient in blueprint interpretation. Motivated truck driver specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Currently possesses a State of  AL Class A CDL with Doubles and Triples endorsements, as well as experience in pallet jack and forklift operation.
  • Skilled in call center operations
  • Warehouse and manufacturing operations
  • Sales expertise
  • Product knowledge
  • Four-wheeled hand truck
  • Class A CDL aquired 
  • Assembly line production
  • Chemical processing skillfulness
  • Microsoft applications skills
  • Various mechanical and electrical  knowledge  
  • Digital Marketing
  • Campaign Optimization
  • Food preparation experience
  • Proficient in customer service
  • Forklift operation
  • Project management
  • Network security
  • Microsoft Exchange
  • Firewalls
  • Product stocking
  • Shipping and receiving background
  • Cash register operations
  • Opening and closing procedures
  • Shipment processing
  • Adapt to diverse groups
  • Excellent people skills
  • Problem-solving skills
  • Methodical and organized
  • Data interpretation and analysis
  • Valid AL driver’s license
  • Chemical cleaners
  • Organized and efficient server
  • Hand/power tools
  • Internet research
  • Commercial construction
  • Institutional and batch cooking
  • Hospitality and service industry background
  • Ability to de-escalate clients in another vulnerable emotional state
  • Able to recognize individuals under the influence
  • Excellent organizational skills
  • Excellent team player and community builder
  • Experience with diverse populations
Work History
07/2016 to 11/2016
Parts Clerk First Vehicle Services Hooker, OK,
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Researched, troubleshot and resolved complex problems independently.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
05/2014 to 06/2016
Pressure Washer Squeegee Squad Onalaska, WI,
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Developed and tested new product offerings.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Trained end-users in correct hazardous material handling
  • Requisitioned new supplies and equipment.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Cleared drains and downspouts and cleaned gutters.
  • Loaded and unloaded building materials used for construction.
07/2013 to 03/2014
Food Preparation Culvers Restaurant Fullerton, CA,
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
03/2011 to 10/2012
Parts Inspector Raytheon Technologies Corp City, State,
  • Discarded and rejected products, materials and equipment that did not meet specifications.
  • Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints.
  • Identified and helped resolve production problems such as when Metall Ball Joints needed to be gauged and adjusted 
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Routinely checked measuring equipment to resolve testing problems.
  • Presented clear, organized data in graphs, charts, tables and written reports.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment
  • Tested Oracle middleware applications and logical access controls systems.
Expected in 2001
High School Diploma:
Munford High School - ,
  • Autoshop coursework
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Graduated in top of class

Class A CDL

Electrician Level 1 Certified 

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