Experienced Sales Specialist with over 20 years of experience in sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic sales specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of introducing, recommending and training, in the balance of luxury and liability. Motivated to learn, grow and excel in breathable future.
Skills
Curriculum developmentStrategic planningDepartment collaborationCommittee oversightDocumentationRegulatory complianceEquipment maintenanceVerbal and written communicationOrganizational abilitiesMultitasking strengthMultimedia understandingKnowledgeable about [Technology]Instructional supportRecordkeepingTesting administration
Confirming departure times
Reviewing timesheets
Managerial finance
Checking time cards
Departmental collaboration
Partner relationship development
Project manager supervision
Partnership support
Parts department deliveries
Machine part inspections
Multimedia research
Managing parts
Partnering with cross-functional disciplines
Time management
Parts inspection
Managerial experience
Effective managerial techniques
Time management strength
Superb time management skills
Department development
Partnering and relationships
Health department standards
Department leadership
Parts organization
Managerial Accounting
Departmental oversight
Work History
Part Time Theather Manager, 11/2019 to Current Breakthru Beverage Group – Hanahan, SC,
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Instituted [Task] to contribute to long-term plans for organization business processes.
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
Monitored social media and online sources for industry trends.
Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Coordinated with [Type] team in developing project plans for prioritized initiatives.
Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
Updated quality control standards, methods and procedures to meet compliance requirements.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
Sorted product and provided expertise on non-conforming product requirements.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
Received incoming calls and messages and addressed or triaged phone requests.
Investigated and resolved customer complaints to foster satisfaction.
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Determined and recommended methods to address improvement opportunities.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Sales Consultant, 01/2019 to Current Advance Auto Parts – Upper Marlboro, MD,
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Managed revenue models, process flows, operations support and customer engagement strategies.
Increased account base by [Number] to [Number] over [Timeframe], leveraging networking and referrals.
Completed orders through [Type] system and organized product deliveries to meet customer timetables.
Closed over $[Amount] in sales each [Timeframe], including preparing contracts and processing order forms.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Drove team revenue totals by bringing in over $[Amount] in sales.
Maximized customer retention by resolving issues quickly.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Provided pricing information to customers regarding specific products.
Consistently exceeded new sales growth quotas for [Product or Service].
Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
Maintained organized, presentable merchandise to drive continuous sales.
Provided sales and customer service assistance to walk-in traffic
Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
Processed credit and debit card payments to complete purchasing experience.
Sales and Customer Specialist, 06/2018 to Current Greves TV And Appliances – City, STATE,
Recorded product or service failure complaints and notified appropriate departments.
Scheduled technician repair appointments at customer request.
Responded to customer inquiries via phone, email, and web-based platforms.
Requested escalation for unresolved issues.
Provided customers with detailed information on company products, services and materials.
Verified accuracy of customer account information and updated when necessary.
Identified customer issues with products or services, investigated causes, and initiated resolutions.
Assessed and offered solutions to improve procedures and customer experiences.
Investigated and resolved customer inquiries and complaints quickly.
Entered orders into [Type] computer database system.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Provided ongoing guest service, including [Product or Service] advice.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Performed data entry with [Software] to record call notes, suggestions and questions.
Operated POS system to itemize and complete average of [Number] customer purchases.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Resolved [Type] issues over phone with [Number] customers daily.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Educated customers about billing, payment processing and support policies and procedures.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
Recommended [Product or Service] to customers, thoroughly explaining details.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Promptly responded to inquiries and requests from prospective customers.
Managed timely and effective replacement of damaged or missing products.
Salesman, 03/2012 to 07/2018 Lowe's Home Improvement – City, STATE,
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
Prospected [Number] potential customers per week through [Action] and maintained solid [Number]% conversion rate.
Established fair pricing structures and finalized contracts to complete [Product or Service] agreements with [Type] customers.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Drove team revenue totals by bringing in over $[Amount] in sales.
Upheld high standards of customer service by promoting and upselling new products and services.
Acquired [Number] new customers, generating [Number]% of team revenue.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Promoted and up-sold products and services to meet needs of customers.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers with locating and choosing merchandise in any store department.
Issued receipts and processed refunds, credits, or exchanges.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Folded and arranged [Type] merchandise in attractive displays to drive sales.
Checked prices for customers and processed items sold by scanning barcodes.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Maintained organized checkout area and swept floors and emptied trash cans.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Science: Fine Art, Expected in 12/1999 Indian University - Bloomington, iN, GPA:
Additional Information
I think I can really help the negative stereo types around the Tesla Culture. The environment needs more Teslas and my mission is to deplete inventory so fast the wait is almost annoying for the consumer. Thank You. Please Call I know I can help.
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