LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Driven and energetic Front End Manager bringing [Number] years of expertise in personnel training and development

and energetic Front End Manager bringing

. P14 history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.

. P14 history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.. P14 history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.

Skills
  • Conflict management
  • Merchandising expertise
  • Employee development and training
  • Cash transactions
  • Hospitality services
  • Cash flow management
  • Scheduling and calendar management
Experience
07/2015 to 10/2019
Part-time Secretary State Of Iowa Allison, IA,

AneA3cret

  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Set up and maintained physical and electronic filing systems.
11/2014 to 06/2015
Assistant Manager Pizza Hut Leechburg, PA,
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Supported sales management to optimize business development.
06/2000 to 11/2014
Customer Service Representative Ipg Photonics Corporation Minneapolis, MN,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
02/1994 to 06/2000
Front End Manager Town & Country Market Lowell, IN,
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Interfaced with various departments, including [Type] and [Type] and communicated effectively using active listening, open-ended questioning and appropriate response skills.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Mediated issues between [Job title]s through use of [Skill] and [Skill] to promote quick resolution.
  • Recruited and hired highly talented individuals who brought [Skill] and [Skill] to department, which increased efficiency of entire team.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Reviewed employee performance and determined areas in need of improvement.
Education and Training
Expected in 06/1972
High School Diploma:
Moss Point High School - Moss Point, MS
GPA:

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Resume Overview

School Attended

  • Moss Point High School

Job Titles Held:

  • Part-time Secretary
  • Assistant Manager
  • Customer Service Representative
  • Front End Manager

Degrees

  • High School Diploma

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