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Driven and energetic Front End Manager bringing [Number] years of expertise in personnel training and development
and energetic Front End Manager bringing
. P14 history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.
. P14 history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.. P14 history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.
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AneA3cret
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Set up and maintained physical and electronic filing systems.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Supported sales management to optimize business development.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Documented conversations with customers to track requests, problems and solutions.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
- Interfaced with various departments, including [Type] and [Type] and communicated effectively using active listening, open-ended questioning and appropriate response skills.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Mediated issues between [Job title]s through use of [Skill] and [Skill] to promote quick resolution.
- Recruited and hired highly talented individuals who brought [Skill] and [Skill] to department, which increased efficiency of entire team.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Reviewed employee performance and determined areas in need of improvement.
Moss Point High School - Moss Point, MS
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Resume Overview
School Attended
- Moss Point High School
Job Titles Held:
- Part-time Secretary
- Assistant Manager
- Customer Service Representative
- Front End Manager
Degrees
- High School Diploma
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