Part Time Sales Associate Resume Example Company Name

PART-TIME SALES ASSOCIATE

Professional Summary

A Licensed Professional Counselor (LPC) with 10+ years of experience in acute care setting and managed-care setting. Offering excellent rapport-building and communication skills with clients and families from diverse backgrounds. A recent Network Management/Provider Relations Manager with demonstrated knowledge of best practices in contract management and proven skills mentoring associates in order to build and maintain customer retention. Purposeful and goal-oriented and looking to leverage my extensive background in behavioral health and provider relations and transition into a therapeutic/social service position. Eager to learn, grow and excel in Behavioral Health Professional position with [COMPANY NAME].

Skills

Contract/Network Management
Staff Management/Employee Relations
Cost Analysis & Negotiation
Event Planning & Organization
Utilization Review & Case Management

Patient Treatment Plans & Discharge Planning
Child/Adolescent & Adult Acute Care
Family Therapy
Psychological Assessments
Consultative Sales Techniques

Work History

08/2019 - CurrentPart-Time Sales Associate | Company Name - City, State

Assist clients and interior designers with budget considerations and make recommendations for furniture, rugs, lighting and home decor items
Responsible for increasing customer base by establishing connection/rapport and building on existing brand; target over 15 customers through phone/email and personal notes each week to increase sales by 10%
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue; invited to participate in several 'pop-up' sales events to promote new location and strengthen customer engagement

06/2017 - 02/2019Manager - Ancillary Network, Behavioral Health | Company Name - City, State

Coordinated, communicated and delivered contracted payor information to ensure successful implementation of on-boarding behavioral health providers or modifications to existing behavioral health contracts for BCBSTX network - all 254 counties
Boosted team member productivity using motivational approach; responsible for team of seven network associates: SWAT Team; collaborated with HR Dept to create Mentor Program for this new team
Facilitated on-site behavioral health provider visits and was responsible for two internal Network Management Open House marketing events; resulting in lunch engagement with President of BCBSTX
Reviewed performance data and measured productivity, goal progress and activity levels, particularly for Single Case Agreements for out of network providers in Ancillary specialty; management of SCA requests resulted in $2.7M cost savings in 2018
Researched, outlined and reported monthly/quarterly KPIs to Ancillary Director for achievement of growth objectives for contracted payors; tracked both individual and team year-end goals designated 1Q for Ancillary Network Management Department

11/2011 - 06/2017LPC Care Coordinator - Utilization Management | Company Name - City, State

Designated subject matter expert (SME) clinician on UM team for treating members with Eating Disorder diagnosis, assisted in creating specialized UM team and spearheaded weekly clinical rounds with Medical Director(s) to insure effective treatment goals and ongoing psycho educational discussion regarding these patients and their families
Initiated outbound administrative requests by phone and in writing to accomplish average of 16 clinical case metric reports per day; exceeded minimum daily goal of 12
Focused on operational improvements which minimized costs and improved overall healthcare expenditure; resulting on average 12 clinical cases demonstrating cost savings per month: exceeding team goal of eight per month
Partnered with cross-functional teams to complete due diligence on existing processes i.e.: case management, claims/appeals management, field visits to behavioral health providers to enhance business relations
Attended several symposiums (IAEDP) and mental health workshops and proud to represent managed care community and demonstrate its active role and commitment to behavioral health marketplace

07/2007 - 07/2011Licensed Professional Counselor /Ascension | Company Name - City, State

Managed caseload of 20+ patients with substance dependence and co-occurring disorders
Conducted family-centered, strengths-based, culturally competent individual and group therapy sessions
Guided patients in effective therapeutic exercises integrated from Cognitive Behavior Therapy (CBT) and Dialectical Behavior Therapy (DBT); facilitated weekly Family Education Group for family members of those admitted into treatment
Maintained caseload of more than 10+ children in public schools and group home placements; ran individual therapy and family therapy sessions for children ages 12 to 18
Provided comprehensive case management services, including creating treatment plans and appropriate resources for discharge
Experience teaching/consulting; particularly with LPC-i (interns) while on acute unit
Responsible for Intake and Psycho-social Assessments on unit and in Admissions Department
Awarded 2010 Employee of Year

Education

2008St. Edward's University, City, StateMaster of Arts: Psychology

1992University of Texas At Dallas, City, StateBachelor of Arts: Psychology

Certifications

LIcensed Professional Counselor - Texas State Board of Examiners of Professional Counselors - License #64530

Resume Overview

School Attended

St. Edward's University
University of Texas At Dallas

Job Titles Held:

Part-Time Sales Associate
Manager - Ancillary Network, Behavioral Health
LPC Care Coordinator - Utilization Management
Licensed Professional Counselor /Ascension

Degrees

Master of Arts : Psychology
Bachelor of Arts : Psychology

Part-Time Sales Associate Resume Example

Resume Score: 80%

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