Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Hardworking and reliable sales associate with strong ability in customer service and organizational skills. Offering proficiency in Microsoft word. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
12/2020 to Current
Part-time Sales Associate Aaron's, Inc – Kennesaw, GA,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Helped average of 5-8 customers per day by responding to inquiries and locating products.
- Prepared cash deposits up to $1200 with zero discrepancies.
- Surpassed daily sales goals by 40% by up-selling product, tools, and promotional products.
12/2018 to 12/2020
Assistant Manager/Interim Manager Accentcare – Clarksville, TN,
- Worked closely with store manager to maintain day-to-day operations.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Assisted in store opening by setting up office space, computers and cash registers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Planned and delegating tasks for 2-3 team members.
- Completed inventory audits to identify losses and project demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Oversaw team development according to industry service standards to further customer loyalty.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Delegated daily tasks to team members to optimize group productivity.
- Enhanced sales by implementing merchandising and promotional improvements.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Trained team of 2-3, to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
- Supported sales management initiatives to optimize business development.
05/2010 to 12/2017
Sales Associate CosmoProf – City, STATE,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Prepared cash deposits up to $1200 with zero discrepancies.
- Processed orders through POS and coordinated product deliveries.
- Sold various products by explaining unique features and educating customers on proper application.
- Helped average of 8-10 customers per day by responding to inquiries and locating products.
- Met merchandise processing standards and maintained organized and accessible work area.
- Worked with fellow sales team members to achieve group targets.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Won store sales competition for color increase in sales from previous year.
- Offered product and service consultations and employed upselling techniques.
- Acted as initial contact in addressing customer concerns.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
Education and Training
Expected in 08/1996
: Cosmetology
Chic University of Cosmetology - Grand Rapids, MI,
Chic University of Cosmetology - Grand Rapids, MI,
Expected in 06/1992
High School Diploma:
East Kentwood High School - Grand Rapids, MI
East Kentwood High School - Grand Rapids, MI
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Resume Overview
School Attended
- Chic University of Cosmetology
- East Kentwood High School
Job Titles Held:
- Part-time Sales Associate
- Assistant Manager/Interim Manager
- Sales Associate
Degrees
- High School Diploma
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