Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Talented Client Care with strong background in unofficial social work. Passionate about learning sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles.

Thorough professional capable of consistently ranking in top 10 in sales force of over the years. Possessing excellent negotiation, communication and customer service skills. Excited to transition to new position where skills and knowledge will be put to test.

Dedicated Sales Consultant with established lead generation skills and more than 20 years of experience. Bilingual and knowledgeable in methods used to close sales deals.

Personable Specialist eager to apply deep comprehension of Learning and knowledge. Results-oriented and friendly with over 20 years of experience in presenting products and services to prospects. Talented at analyzing account data and resolving customer issues and escalations while maintaining positive, professional attitude.

Performance-driven professional with stellar record of accomplishment in connecting with customers and driving remarkable results. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Detailed Consultant effective in taking a project from the beginning stages to completion while meeting or exceeding deadlines. Astute and gifted with skills in various fields including technology.

Loyal, tactical team builder and strategic planner with extensive background in account management. Highly knowledgeable in the private sector.

Talented representative successful at consistently delivering highest quality service. Fast worker focused on going extra mile to sell more and keep customers happy.

Persuasive, self-motivated leadership professional with expertise on expanding network connections, persuasively introducing products, educating clients, implementing pricing strategies, territory development and revealing customer needs to deliver solutions.

Skills
  • Industry trends
  • Customer liaison
  • Web technologies and services
  • Strategic account development and management
  • Project management
  • Prospecting skills
  • Customer relationship management
  • Excellent negotiating tactics
  • Advertising and marketing
  • Client relationship management
  • Strong lead development skills
  • Issue resolution
  • Friendly, approachable, neat, professional
  • Positive, kind, energetic, peppy
Experience
Customer Service Associate, 07/2018 - Current
The Tjx Companies, Inc. Rossford, OH,
  • Shared detailed information regarding appliance options to help customers make decisions.
  • Resolved average of 100 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Diminished work-flow downtime and addressed customer sales, support and software issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Educated customers on special pricing opportunities and company offerings.
  • Prepared, completed and processed customer account forms and database changes.
  • Coordinated deliveries with driver teammates to carry out customer requests.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted 2 customers per 2 minutes, greeting with upbeat attitude and kind welcome.
  • Directed all inbound calls in phone queues to improve call flow 90%.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Cross-trained staff members, resulting in 60% increase in customer satisfaction ratings.
  • Aided senior leadership with executive decision-making by achieving bi-annual sales goals and creating scheduling reports.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Reduced process lags and effectively trained team members on best practices and protocol.
Sales Representative, 01/2017 - Current
Liberty Mutual Lynnwood, WA,
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Cross-sold additional products and services to purchasing customers.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Planned and followed through with inventory management for each store.
  • Built positive and productive customer connections to drive consistent sales.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
  • Provided support and empathy while succeeding in competitive sales environment.
  • Interfaced with customers to resolve problems quickly.
  • Built trust and rapport with prospective patients to understand treatment needs and determine appropriate level of care.
  • Identified and solved complex strategy problems that impacted sales management and business direction.
  • Completed documentation for product and service sales.
  • Delivered products to customers in timely manner.
  • Achieved or surpassed sales quotas by as much as 77%.
  • Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
Sales Consultant, 03/2012 - 07/2018
Ryan Lawn & Tree Bucyrus, KS,
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base 70%.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.
  • Listened to customers to understand needs and refer to optimal services.
  • Grew customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions that achieved client budgets and schedules.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Introduced customers to new offerings and updated accounts.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Priced out products upon request of customers.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
  • Responded to walk-in requests for financial assistance and devised personalized solutions.
  • Employed consultative sales approach to identify client needs and propose turnkey solutions which supported current business objectives while strategically highlighting benefits addressing future needs.
  • Provided advice to customers regarding suitable product selection.
  • Developed professional sales presentations to creatively communicate product quality and market comparisons.
  • Implemented comprehensive needs assessment mechanisms to identify demand for products and services.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Processed orders through system and coordinated product deliveries.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Provided training on appropriate product selection.
  • Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 50% or more.
Education and Training
High School Diploma: , Expected in 05/1995
-
Madison Consolidated High School - Madison, IN
GPA:
: , Expected in 12/1999
-
Indiana University Bloomington - Bloomington, IN
GPA:
Additional Information

I am at my core a kind helpful individual who strives to for success for all.

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Resume Overview

School Attended

  • Madison Consolidated High School
  • Indiana University Bloomington

Job Titles Held:

  • Customer Service Associate
  • Sales Representative
  • Sales Consultant

Degrees

  • High School Diploma

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