Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Skills
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Experience
Part Time Crew Member, 11/2020 - Current
Arby's, Llc – Mishawaka, IN,
Arby's, Llc – Mishawaka, IN,
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked food and smoothie supplies to support operations and team productivity.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served drinks and prepared specialty beverages.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided exceptional service that reflected restaurant standards and core values.
- Assembled and served meals according to specific guest requirements.
- Counted cash drawer at end of shift and prepared bank deposits.
- Conversed with customers to build rapport, answer questions and defuse complaints,
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Made sure guests were satisfied with meals, taking swift action to correct problems.
- Collected and returned dirty dishes to kitchen to help team stay ahead of demand.
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
- Scrubbed equipment, tables and encounters to meet cleanliness standards.
- Counted and balanced register following each shift.
- Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns.
- Packaged and verified contents of orders to increase satisfaction.
- Maintained safe food handling practices to prevent germ spread.
- Served food, beverages and desserts to customers according to exact specifications.
- Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
- Answered questions about menus, giving guests list of items included in dishes when asked.
- Adopted increased sanitizing protocols and social distancing requirements to promote safety.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Sales Associate, 06/2019 - 11/2020
Vera Bradley, Inc. – Pooler, GA,
Vera Bradley, Inc. – Pooler, GA,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
- Acted as initial contact in addressing customer concerns.
- Helped average of 14 customers per day by responding to inquiries and locating products.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Negotiated and closed deals with minimal oversight.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Worked with fellow sales team members to achieve group targets.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Acted as point of contact for internal and external customers across departments.
Sales Associate, 10/2019 - 01/2020
Vera Bradley, Inc. – Schaumburg, IL,
Vera Bradley, Inc. – Schaumburg, IL,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
Education and Training
High School Diploma: , Expected in 12/2020
Lenoir City High School - Lenoir City, TN
Lenoir City High School - Lenoir City, TN
: Business, Expected in
East Tennessee State University - Johnson City, TN
East Tennessee State University - Johnson City, TN
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from crew member to crew lead, in less than 12-months
Activities and Honors
Was in DECA in high school
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Resume Overview
School Attended
- Lenoir City High School
- East Tennessee State University
Job Titles Held:
- Part Time Crew Member
- Sales Associate
- Sales Associate
Degrees
- High School Diploma
- Some College (No Degree)
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