Part Time Clerk Resume Example

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.

Operated a cash register to process cash, check and credit card transactions.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Replenished floor stock and processed shipments to ensure product availability for customers.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Properly directed inbound calls in phone queues to improve call flow.

Recommended and helped customers select merchandise based on their needs.

Confirmed that appropriate changes were made to resolve customers' problems.

Informed customers about sales and promotions in a friendly and engaging manner.

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Consistently met and exceeded department expectations for productivity and accuracy levels.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Stocked and restocked inventory when shipments were received.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Wrote order supply requests to replenish merchandise.

• Accepted payments from customers and made change as necessary.
• Assisted CoWorkers Checked patrons' identification to ensure that they met minimum age requirements for MPAA guidelines for rated ‘R' films Cleaned and maintained beverage area, display cases, equipment, and order transaction areas.
• Management April 2011Present Efficiently resolved problems or concerns to the satisfaction of all involved parties Performed walkthroughs to gauge timeliness, and excellent service quality.
• Carefully prepared weekly payroll to keep up with projected revenue for the week.
• Developed and maintained exceptional customer service standards Regularly updated computer systems with new pricing and important data Managed account payable, accounts receivable and payroll.