Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Cheerful and upbeat customer service representative with history of over 12 years exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving customer issues.

  • Billing and invoicing
  • Customer satisfaction
  • Spreadsheet development
  • Processing mail
  • Handling payments
  • Peer relationships
  • Quality control
  • Scanning and copying
  • Team collaboration
04/2020 to Current Part Time Clerk Mclennan County, Texas | Mcgregor, TX,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Sanitized frequented areas and equipment using approved supplies.
  • Responded to emergency cleaning requests to meet client expectations.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
11/2018 to 04/2020 Dispatcher and Office Assistant Elwyn | West Chester, PA,
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Received and screened high volume of internal and external communications.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
01/2008 to 11/2018 Manager The Butcher And The Farmer | City, STATE,
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Collected merchandise returns from sales floor, checked price tags and hung on racks.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed returned items in accordance with store policy.
  • Counted product stock to maintain inventory records.
  • Operated forklift to elevate or place merchandise in appropriate areas.
Education and Training
Expected in 05/2022 Bachelor of Science | Nursing Maricopa Community Colleges - Glendale Community College, Glendale, AZ GPA:
Expected in 05/2010 High School Diploma | Buckeye Union High School, Buckeye, AZ GPA:
Expected in 08/2019 Associate of Arts | Maricopa Community Colleges - Glendale Community College, Glendale, AZ GPA:

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School Attended

  • Maricopa Community Colleges - Glendale Community College
  • Buckeye Union High School
  • Maricopa Community Colleges - Glendale Community College

Job Titles Held:

  • Part Time Clerk
  • Dispatcher and Office Assistant
  • Manager


  • Bachelor of Science
  • High School Diploma
  • Associate of Arts

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