Part time bookseller, 2004
Barnes & Noble College – 1 East Jackson Blvd.
Operated a cash register for cash, check and credit card transactions with accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. trained new sales associates each quarter.
Full time cashier supervisor , 2008
Barnes & Noble College – 1 East Jackson
Operated a cash register for cash, check and credit card transactions with accuracy. Stocked and replenished merchandise according to store merchandising layouts. Identified potential shoplifters and alerted management. trained new sales associates. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store\'s positive culture. Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities.
Full Time Cafe Supervisor , 2009
Barnes & Noble College – 1 East Jackson Blvd.
Hired and trained newstaff. Worked directly with departments, clients, management to achieve goals Oversaw inventory and office supply purchases. Provided outstanding customer service. Met all customer call guidelines including service levels, handle time and productivity. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff. trained staff on operating procedures and company services. Identified individual development needs with appropriate training. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Complied with standards for merchandising, stocking and storing product.
Full time Cafe Manager , Current
Barnes & Noble College – 1 East Jackson
Managed store responsibly byopening and closing store. Communicated with vendors regarding back order availability, future inventory and special orders. Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Built long-term customer relationships and advised customers on purchases and promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quotas. Communicated all store initiatives and promotions to customers to generate return business. train new incoming part time booksellers as well as new managers from different store location. Produced monthly reports using Excel spreadsheet functions.
