Passionate Lead Training Specialist with 31 years of hands-on experience keen at developing and delivering professional development training. Engaging and informative trainer with success at integrating instructor-led training with e-learning. Personable communicator and coach-driven to elevate performance of any staff level. Enjoy encouraging and uplifting others to develop and expand their influence and personal skill. Eager to create effective training programs to meet changing employer and staff needs. Proficient in working with leaders, customer and developers to determine specific requirements. Excited for a digital future and to be part of a great legacy with a very dynamic, caring, and very focused group of technical, safety, and associated training staff members.
Skills
Team-building activities
Video instruction
Training program design
Training program development
Training manuals and materials
Classroom experience
Field Customer Service training
Communication
Analytical
Active listening
Team management
Budgeting
Motivational person
Experience
Part Time Adjunct Faculty, 01/2015 to Current Vitalant – Columbia, MD,
Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
Developed training materials, conducted webinars for user training and support use.
Supported students by Instructing in use of all Microsoft Office 2009, 2010 and 2013 as well as Microsoft Office 265 use.
Lead Training Specialist, 02/2008 to Current American Reprographics Company – Ann Arbor, MI,
Implemented learning material delivery via interactive classroom presentations and via synchronous and asynchronous e-learning.
Coordinated review of existing curricula and modules and manage updating, replacement or obsolescence.
Developed training plans, e-learning materials, handouts, job aids and audio-visual presentations and coordinated material distribution for each course.
Oversaw logistics for training classes at different locations.
Trained local and remote employees on technical, business and soft skills instruction.
Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Managed various training courses by developing curricula, instructions, documents and written tests.
Cross-trained on multiple tools and devices and continued training end users in new applications.
Reviewed training delivery methods to optimize training effectiveness and costs.
Designed and directed orientation and training programs to meet client needs.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Regulator Maintenance Technician, 04/2004 to 02/2008 Piedmont Natural Gas Company – City, STATE,
Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
Designed, fabricated and installed Regulator and Meter Set upgrades to improve existing equipment.
Repaired equipment and performed maintenance according to updated regulatory and business standards
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Routinely inspected equipment for preventive and emergency maintenance needs.
Filled out logs of daily actions using appropriate company forms and documentation systems to maintain computer tracking system.
Maintained compliance with internal and regulatory safety standards, including OSHA, PHMSA, and DOT.
Updated documentation for recordkeeping and retention.
Collaborated with Telemetry Technicians to verify testing of customer Metering and Regulating equipment for reliability and accuracy and troubleshooting issues.
Service Technician, 01/1994 to 02/2008 Piedmont Natural Gas – City, STATE,
Offered repair or service options to help customers make decisions.
Facilitated new team member training on service processes to increase productivity.
Completed preventive maintenance and unscheduled maintenance on customer and regulated pipeline equipment.
Maintenance on customer owned equipment to keep customers happy and safe.
Tested components, assemblies and systems to diagnose problems.
Completed daily appointment schedule to drive quality and timely service.
Installed various pieces of gas burning equipment under the jobbing activity to provide customer service and support to provide useful equipment for customers.
Promoted a safety culture to reduce injuries both on and off the job.
Adhered to company and OSHA-defined protocols to promote workplace safety.
Operated service truck safely as a proud representative of Piedmont Natural Gas.
Education and Training
Bachelor of Business Administration: Information Technology, Expected in 06/2005 Catawba College - Salisbury, NC GPA:
: Computer Programming And Mathematics, Expected in Appalachian State University - Boone, NC GPA:
: Electrician Installation And Maintenance , Expected in Rowan Cabarrus Community College - Salisbury, Nc, GPA:
Activities and Honors
Graduate Manga cum Laude 2005
Member, Granite Quarry Civitans (2005 - 2017)
Member of Alpha Sigma Lambda National Honor Society
Member, DICTL OQ and TT review Team
Member, CE High Risk Tools Team
Past OASIS team member on Mobile Application Deployment
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