Versatile Sourcing Specialist highly effective at managing demanding objectives under tight deadlines. Familiar with diverse vendors and specialty items. Ready to take on new professional challenges by applying extensive expertise and 15 years of experience within the automotive industry. Knowledgeable about sourcing unique and one-off items to meet special needs.
Skills
Purchasing
Vendor relations
Purchase order creation
Effective communication
Computer skills
Procurement
Price negotiation
Price dispute resolution
Work History
12/2014 to Current
Part Sourcing SpecialistSafelite Autoglass – Redwood City, CA,
Maintain accuracy of work orders and invoices for work completed, process credit memos and rebills.
Locate and source out of stock items assessing internal channels (in store, alternative warehouse locations, distribution center), including substitute options as well as external channels (third party vendors) to secure the required part in the timeliest and most cost-effective manner.
Monitor and track inbound shipments using multiple technical systems and effectively communicate with customers and the Service Delivery team regarding expected delivery times and delays.
Confirm receipt of vendor and dealer sourced parts, audit invoices, and follow up on purchase order discrepancies.
Partner with key internal collaborators to ensure receipt and delivery of parts and provide clear communication and information to the customer to drive exceptional experience.
Develop sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
Accept and process supply requests from staff, and placed orders per procedures.
Maintain documentation for all purchases.
Search for hard-to-find items and find high-quality, reliable vendors.
Maintain effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
Develop long-term partnerships with key suppliers to improve performance across supply chain, generate greater cost efficiency, and enable business to grow and develop.
06/2013 to 09/2014
Customer Service RepresentativeAltra Holdings, Inc. – Radford, VA,
Quickly and effectively solve customer challenges.
Organize branch account payables.
Provide telephone and in person service for customers.
Ordered parts and supplies for jobs and customer accounts.
Daily communication with insurance companies.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
09/2004 to 12/2011
Customer Service RepresentativeAltra Holdings, Inc. – Charlotte, NC,
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Provided telephone and in person service for customers.
Created price quotes and invoices for customers.
Ordered parts and supplies for jobs and customer accounts.
Inventory maintenance.
Daily communication with insurance companies.
Responsible for nightly closing of store and bank deposits.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Recommended products to customers, thoroughly explaining details.
Education
Expected in
Associate of Arts: Psychology University of Alaska Anchorage - Anchorage, Alaska GPA:
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