Highly motivated and result driven leader with a demonstrated history of working in the telecommunications industry. Skilled in team motivation, cabling, customer relationship management, customer satisfaction, and customer retention.
Commercial Business Installs
Fall Protection Certified
Aerial Lift Certified
Home Security Certified
BPI Certified (SCTE)
Parks Maintenance Worker06/2017City of San BrunoSan Bruno, CAAssists in the maintenance of general grounds and facilities work including shrubs, trees, and landscape areas. Operates small gas-powered equipment including edger, blower, mower, string trimmer and hedge shears. Assists in digging holes and trenching for irrigation repairs and installation. Assists in loading, transporting, and unloading equipment, materials, debris, and other heavy objects related to maintenance. Sets up traffic control including signs and barricades for maintenance on landscape medians.
Supervisor09/2015 to 03/2017ComcastSan Francisco, CA
Managed team of 12 technicians to hit monthly sales, service, and installation goals. Assisted in evaluating and hiring new employees, coaching technicians, developing and preparing performance evaluations and providing feedback to ensure a quality work team. Enhanced and enriched employees' technical knowledge and skill levels to ensure excellence with respect to customer service and installation. Provided leadership and direction in cultivating interdepartmental relationships. Trained and developed employees on knowledge and skills needed to advance their careers.
Technician10/2006 to 09/2015ComcastSan Francisco, CAProvided service and installation of company services. Educated customers on how to use the services provided. Promoted long-term goal of customer loyalty and satisfaction. Assisted with on the job training of new technicians per company guidelines. Supported fellow crew members in troubleshooting challenging situations as well as equipment and access issues. Mentored junior team members.
Loader/Stacker03/2001 to 11/2005Meadow Gold DairiesHonolulu, HIResponsible for preloading trucks and containers with various company products to be distributed throughout the islands. In charge of stacking products together in designated areas within the coolers. Maintained cleanliness of entire plant daily.
Lead Package Handler01/1999 to 08/2000FedEx GroundHonolulu, HIManaged a team of 11 employees. Preloaded trucks with mail of various sizes. Responsible for all boxes in need of address changes. In charge of safety and security of entire dock area.
Liberal ArtsKapiolani Community CollegeHonolulu, HISome college coursework completed in Liberal Arts Studies
Six time Pyramid of Excellence (POX) Winner
Multiple Top Team Award Winner
Multiple Top Performer Award Winner
Emerging Leaders Program (ELP) Graduate
CPE Frontline Ambassador Team Member
Women In Cable Television (WICT) Member
Society of Cable Telecommunications Engineers (SCTE) Member