Friendly and courteous valet parking/cashier seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.
Pursuing education and training in luxury hotel industry.
Successfully managed thousands] in merchandise per day. Promoted to supervisor. Oversaw nightly revenue count for [one] retail store.
Delivered excellent customer service by greeting and assisting each guest Created long-term relationships with regular guests . Responded to all guest inquiries and resolved any issues.Recorded guest comments or complaints, referring customers to managers as necessary.Consistently adhered to quality expectations and standards.Correctly calculated charges, and collected payments.
Arranged items in favorable positions and areas of the store for optimal sales.Designed displays to make the store experience interactive and engaging.Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Established excellent rapport with all levels of employees and management. Over all bottom-line responsibility for the retail sales operation.
Current Coursework in Hospitality/Hotel Management
Liberal Arts coursework
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