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Pari-Mutuel Wagering Manager Resume Example

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PARI-MUTUEL WAGERING MANAGER
Professional Summary

I am successful business operations manager with 11 years of experience in daily operations, customer service and team leadership within a casino environment. I possess a natural flair for developing and maintaining relationships with colleagues and external stakeholders at all levels while providing first-class management. I am adept at troubleshooting problems in a timely manner and I am aware of the advantages my experience can deliver along with benefits to organizations. I always enjoy learning new things and I believe that consistency in my performance and productivity are important so that I may achieve comprehensive growth.

Skills
  • Proficient in Microsoft office, Word, Excel and PowerPoint.
  • Advanced experience in conducting investigations related to team member and guest incidents.
  • Human Resources skills pertaining to interviewing, hiring, training and development of team members. 
  • Advanced experience in scheduling and payroll processing for team members.



  • Team leader of cash handling operations.
  • Ability to achieve excellent customer service through conflict resolution.
  • Strong background of casino internal audit controls, AR / AP, daily accounting and reconciliations.
  • Advanced knowledge of Federal and State of Florida regulations regarding Title 31 and casino gaming law.


Work History
Pari-Mutuel Wagering ManagerIsle Casino Racing Pompano Park - Pompano Beach, Florida, United States04/2016 - 06/2017
  • Responsible for overseeing all daily operations of Pari-Mutuel wagering in compliance and accordance with State of Florida law.
  • Ensured all Federal and corporate policy regarding Title 31, cash handling operations, internal and revenue audit was properly adhered to.
  • Responsible for overseeing $500,000 float of cash currency and daily money room reconciliations.
  • Generated weekly team schedules and approval of payroll for direct reports comprised of 25 tellers and office support staff.
  • Responsible for maintaining monthly budget P&L including explanations and variances.
  • Performed daily financial report audits and responsible for explanations regarding any audit findings and recommendations.
  • Reviewed, updated and drafted company SOP's with the main focus as to limit liability for the company, team members and guest satisfaction.
  • Responsible for maintaining and safeguarding of extremely sensitive financial documents, federal tax forms and reconciling daily IRS deposits.
  • Conducted interviews, investigations and surveillance reviews for team member violations and guest service incidents.
  • Resolved guest complaints quickly, effectively and professionally.
  • Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.


Casino HostIsle Casino Racing Pompano Park - Pompano Beach, Florida, United States06/2014 - 10/2014
  • Worked exclusively establishing and maintaining relationships with upper echelon clientele.
  • Described casino slot promotions along with scheduled events to guests in person and via telephone.
  • Reviewed ADW and ADT of slot guests closely to determine levels and thresholds of reinvestment.
  • Responsible for driving, developing and maximizing slot play.
  • Held casino host duties from June 2013 to October 2013 and June 2012 to October 2012 in addition to my service in 2014.

Simulcast ManagerIsle Casino Racing Pompano Park - Pompano Beach, Florida, United States09/2008 - 06/2017
  • Led and managed the drafting, skillful negotiation and finically beneficial execution of simulcasting sales agreements between Isle Of Capri Casinos and its partner pari-mutuel facilities which encompassed 500+ suppliers, vendors and industry partners.
  • The business volume generated from the importing and exporting of simulcast sales included average annual revenue of $300 million dollars in business.
  • Responsible for creating the monthly import simulcasting calendar, marketing and sales of product, billing aspects, transmission fees, interface fees, decoder fees and live video streaming services.


Associate & Presiding JudgeIsle Casino Racing Pompano Park - Pompano Beach, Florida, United States09/2008 - 04/2016
  • Managed all aspects of racing regulation including holding administrative hearings, pursuing positive drug test findings and other regulatory violations.
  • Enforced all rules, imposed fines, penalties and placings or horses when applicable and most importantly insured the integrity of racing at all times while keeping safety as a primary objective for the 500+ participating licensees.

Racing Operations DepartmentIsle Casino Racing Pompano Park - Pompano Beach, Florida, United States09/2006 - 09/2008
  • Responsible for stall allocation to eligible racing participants and for collection of fees for services and facility usage.


Education
Bachelor of Science: Business AdministrationNova Southeastern University H. Wayne Huizenga School of Business and Entrepreneurship - Fort Lauderdale - Davie, FloridaDecember 2008
Business Administration Member of AlphaChi National Honor Society. Held 3.5 GPA for entire college career.
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Resume Overview

Companies Worked For:

  • Isle Casino Racing Pompano Park

School Attended

  • Nova Southeastern University H. Wayne Huizenga School of Business and Entrepreneurship - Fort Lauderdale

Job Titles Held:

  • Pari-Mutuel Wagering Manager
  • Casino Host
  • Simulcast Manager
  • Associate & Presiding Judge
  • Racing Operations Department

Degrees

  • Bachelor of Science : Business Administration

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